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Team Leader Outreach Services Witness Service

North Wales

Posted 02/09/2021

£15,386 actual per annum

Top Reasons to Apply
  1. Citizens Advice offers confidential advice online, over the phone, and in person, for free.
  2. We are looking for someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.
  3. As Team Leader (Outreach Services) you will be in a crucial role, responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in a defined geographical area.
Job Description

Team Leader (Outreach Services) Witness Service

Witness Service Wales - North Wales
Location: Witness Service Wales - North Wales
Salary: £15,386 actual per annum
Employment type: Permanent
Department: Witness Service - National
Hours per week: 21.75 (Wednesday/Thursday/Fridays)
Contract Duration: Permanent
Location: Covering courts and communities across North Wales . For business purposes to meet the needs of the service days worked must include Wednesday, Thursdays & Fridays.

Flexible location within the area to be covered, preferred home working but court-based office option may be available.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Are you an experienced manager of staff or volunteers looking for a new opportunity?

Are you a great manager of people, who is passionate about supporting vulnerable individuals?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Role

As Team Leader (Outreach Services) you will be in a crucial role, responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in a defined geographical area.

You will manage, motivate and develop a team of volunteers who support vulnerable witnesses in their journey through the criminal justice system.

You will also develop and maintain key local stakeholder relationships with a view to enhancing partnership working, and service delivery standards and effectiveness.

Who we are looking for

We are looking for someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.

We welcome applications from diverse candidates who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

You will love working with us because:

  • We value diversity and equity
  • You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
  • You will be making a positive difference in people’s lives
  • Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
  • Your future financial health is helped by a generous pension scheme
  • You can further your career with training and development tailored to you
  • You will have access to an online employee support networks and forums
  • Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
  • Opportunity to buy additional annual leave
  • Generous maternity pay and shared parental leave
  • 3 days paid volunteering each year
  • Discount scheme
  • Cycle to work scheme
  • Inhouse mentoring scheme

About us:

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Here are 3 ways you can find out more about us:

  • Watch our Youtube video introducing the work we do.
  • Read our blog about how we fit within Citizens Advice - and how we work together to help people.
  • Take a look at the Witness Service section of our website.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

Job reference: 001175
Closing date: 22/09/2021; This vacancy closes at 23.59 on the closing date.
Interview date: 30/09/2021

The Citizens Advice Witness Service
Company Information

We provide free and independent support for both prosecution and defence witnesses in every criminal court in England and Wales.

Our trained volunteers provide practical information about the process, as well as emotional support to help witnesses feel more confident when giving evidence.

Key Facts
  • Head Office:

    Crown Square,

    Manchester M3 3FL,

    United Kingdom

Location
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