V12 Retail Finance Technology is constantly transforming the retail sector and we’ve been at the cutting edge of retail finance from the start offering pioneering, multi-channel access and functionality. We don’t believe in standing still and we’re always looking for new ways that our smart technology can work even smarter to delight your customers. Part of the Secure Trust Bank family, we also have the financial backing to make our pricing, products and services work for you. And, our customer first culture means we understand what will make your customers keep coming back time and again.
Secure Trust Bank is the only UK bank awarded a Customer Service Excellence accreditation. We arrange and administer retail finance loans on behalf of Secure Trust Bank PLC, who is the lender. Secure Trust Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team.
As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent ...
We are looking for individuals who wish to grow their career in financial services, this is a customer contact role with potential and multiple specialist career paths within the business and development plans.
Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing...
We are looking for potential people who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, team work and risk awareness.
As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carryi...
As part of the Fraud Prevention team you will be responsible for executing the fraud prevention strategies effectively, to investigate and report cases of suspected or confirmed fraud accordingly.
Work to agreed service level agreement (SLAs) providing exceptional customer service to applicants and retail partners.
