IT Support Technician

1. We’re looking for a candidate with a proven ability to work in a vibrant, fast-paced environment who loves the outdoors and the idea of working in a unique, exciting, forward-thinking business.
2. As the IT Support Technician, you will be working within a small IT team to deliver IT support services to Zip World staff and, wider systems providing a ‘one-stop shop’ service, giving essential support for any IT issues across the business as well as supporting all the company’s IT systems and equipment.
3. We offer a range of attractive benefits including free and discounted access to all Zip World adventures, food and beverage discounts at Zip World sites, and social events throughout the year.

An exciting opportunity has arisen for an IT Support Technician to join Zip World’s Head Office in Llanrwst. As we continue to grow and develop, we require an IT Support Technician to join the team! We’re looking for a candidate with a proven ability to work in a vibrant, fast-paced environment who loves the outdoors and the idea of working in a unique, exciting, forward-thinking business.

What will this role of IT support entail?

As the IT Support Technician, you will be working within a small IT team to deliver IT support services to Zip World staff and, wider systems providing a ‘one-stop shop’ service, giving essential support for any IT issues across the business as well as supporting all the company’s IT systems and equipment.

This is an excellent opportunity for someone who would enjoy a role where every support request is different and where every problem has a different solution!

Your duties will include, but not be limited to:

• Providing 1st line software support and general help desk duties
• Making and receiving 1st line technical calls, to assist in the coordination & resolution of IT issues as quickly as possible & to ensure all key stakeholder’s expectations are met
• Microsoft Office 365 admin
• Assisting users with the installation, configuration, and troubleshooting of backup, Office, antivirus, and other software
• Supporting Zip World staff with their use of software, hardware, services as required
• Monitor and maintain computer systems and networks
• Fault diagnosis of software and hardware faults
• Installation of hardware and software across Zip World’s sites
• Support the roll-out of new applications
• Assist with on-call rota cover as required
• Patch cabling and equipment moves
• Support IT training of Zip World staff
• Maintaining GDPR and other organisations compliance responsibilities

What will I need in order to be considered for this vacancy?

• Previous experience working in an IT-related role, desktop support, hardware installation, etc
• Knowledge of computer networking (LAN/WAN)
• Good understanding of computer systems, mobile devices, and other tech products
• Knowledge of Windows and macOS to be able to support and explain to users
• Excellent organisational, timekeeping, and communication skills
• Excellent problem-solving skills

Desirable skills

• Hands-on experience of Ubiquiti Hardware / Switches / Wireless.
• ITIL certification.
• Office 365 Administration.

What will I receive in return?

As an IT Support Technician you will receive a salary between £24,000 - £26,000 dependent on experience and qualifications, plus a range of attractive benefits including free and discounted access to all Zip World adventures, food and beverage discounts at Zip World sites, and social events throughout the year.