Support Assistant - Nights

1. We are looking for a caring, compassionate person to assist and support colleagues to deliver outcome focused intervention to people living at our supported accommodation project.
2. You will support, enable and assist people aged 16+ who are homeless or at risk of homelessness and have complex needs to make positive and sustainable changes to their lives.
3. This role offers the opportunity to gain a real sense of achievement by providing a service that has a significant impact on people’s lives.

We are looking for a caring, compassionate person to assist and support colleagues to deliver outcome focused intervention to people living at our supported accommodation project, Ty Catwg, in the Vale of Glamorgan. You will support, enable and assist people aged 16+ who are homeless or at risk of homelessness and have complex needs to make positive and sustainable changes to their lives. By building positive relationships and taking a work with approach, you will help residents achieve their goals and move on successfully into independent accommodation. The role can be challenging; at Taff we work in a psychologically informed way and aim to build resilience in trauma affected people which can bring many challenging emotions. Every member of the support team at Taff holds unique personalities, which creates a supportive, inclusive, and welcoming workspace that is like no other.

What you’ll do...

Working 3 waking nights a week on a two-week rolling pattern, you will support colleagues to enable and assist people at Ty Catwg who are aged 16+ who are homeless or at risk of homelessness and have complex support needs to make positive changes to their lives. By building positive relationships and taking a work with approach to help residents achieve their goals and move on successfully into independent accommodation. Following the support plans agreed by service users and their support officers, you will be following safety and risk plans designed to maintain project safety.

What you'll bring to the role...

• Experience of working in a care or support environment
• Understanding of the impact of trauma and working in a psychologically informed way
• The ability to respond in a calm and composed manner
• The ability to work on own initiative, as well as part of a team
• Good literacy and numeracy skills
• Ability to work waking night shifts
• A positive approach to tackling project wide issues and responding positively to residents
• Experience of managing challenging behaviour and resolving conflict

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch.

Closing Date: Monday, 18th May 2026 @ 10 a.m.

Interview Date: Wednesday, 27th May 2026

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.

Please complete the Equal Opportunities form as part of your application. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.

If you’re interested in this opportunity and believe you have the skills and experience we’re looking for, please scroll down to complete the online application form. We look forward to learning more about you!