Hotel Receptionist

1. The Vale Resort has an exciting opportunity for Hotel Receptionists.
2. You'll be working as part of the front of house team you will ensure guests receive a warm welcome and exceptional customer service at all times.
3. As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, along with a number of benefits for continued service with us.

The Vale Resort is an Award Winning, Four Star Hotel, comprising of a 143 bedroom with five food outlets, two championship golf courses, and Wales’ largest spa, health, and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular. Recent renovation of the Grade I listed Castle has now opened 20 luxury bedrooms along with award winning Distillery, gin school and visitor attraction tucked away in the cellar.

About the Role:                                                         

Working as part of the front of house team you will ensure guests receive a warm welcome and exceptional customer service at all times. Along with:

• Welcoming Guests and Visitors, checking guests in and out as required
• Answer telephone enquiries, making bookings as required
• Provide pick up and drop off service between Hensol Castle and The Vale Resort.
• Assist guests with enquiries and give advice on local travel and attractions.

About you:

• You'll have excellent customer service skills and enjoy working in a fast pace environment
• Previous experience in a similar role desirable
• Excellent attention to detail and problem solving skills
• Committed to working as a team

What’s in it for you:                                                             

As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks and accommodation along with a number of benefits for continued service with us. Just to name a few! We also extend our discounts to family and friends so they don’t feel left out.