Holiday Letting Coordinator

1. We are looking for Holiday Letting Coordinator, who isn't afraid to get hands-on and take on tasks outside of their usual day-to-day responsibilities.
2. You'll be assisting guests before, during and after their stay, dealing with any queries and or problems they have.
3. Apart from joining a rapidly growing company with a great culture and a big focus on employee development, we also offer competitive salaries and benefits which we feel look after our team well.

Employment Type: Fixed Term Contract – 12 months

Hours of Work: 9:00 - 5:00 between Monday and Saturday

Location: Working from our office in Saundersfoot

Salary: £23,500 pro rata

What will I be doing?

The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us possible. The role is the perfect blend of field-based and office work where no two days are the same.

The sorts of things you’ll be doing include:

• Assisting guests before, during and after their stay, dealing with any queries and or problems they have
• Providing accurate timescales for when the properties will be prepared and ready to receive guests
• Coordinating our cleaners, housekeepers, gardeners and maintenance contractors
• Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome
• Keeping accurate records and ensuring administrative systems are updated
• Heading out of the office to meet our homeowners, assist guests or perform property spot checks

What are we looking for?

• An enthusiastic, friendly and welcoming team player with previous customer service experience
• Strong organisational skills, and the ability to run the administration of our property portfolio to a high standard
• A resilient character capable of successfully dealing with challenges and achieving positive resolutions
• Outstanding attention to detail, communication and comfortable setting expectations
• Someone who isn't afraid to get hands-on and take on tasks outside of their usual day-to-day responsibilities
• Experience in property letting, housing, estate agency or the travel industry could be advantageous
• We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

What’s in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, we also offer competitive salaries and benefits which we feel look after our team well.

These include:

• 25 days’ paid holidays plus bank holidays (pro rata)
• A day off for your or a loved one’s birthday
• £500 paid towards a cottage holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs – whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
• Great social events – we are well known for our Christmas parties!