Tenant Support Worker

1. We have an exciting opportunity for a Tenant Support Worker to join our busy Support Services team in Newport.
2. You will be a great support worker in Taff’s Support Services department, ensuring that the needs of the service user are met within the specifics of the project.
3. We offer Defined Contribution SHPS Pension scheme, Flexible working options, Enhanced sick, maternity and adoption pay, Permanent Health Insurance through Canada Life.

Tenant Support Worker - £25,812 per annum

We have an exciting opportunity for a Tenant Support Worker to join our busy Support Services team in Newport. The Lighthouse Project is a team of nine Support Workers who provide housing-related support to adults and families living in Newport who are facing potential homelessness or struggling to maintain or sustain their tenancies. To help us achieve positive outcomes, we work closely with many organisations, for example Citizens Advice, Jobcentre Plus, DWP, Local Authorities, and Social Services, to ensure that the people we support have access to all the relevant services available to them.

Our office is based in Stow Park Church Community Centre, which is a bustling environment for the local community and provides many services, including access to a food bank that reaches across Newport to those most in need. The role can be challenging. At Taff, we work in a psychologically informed way and aim to build resilience in people affected by trauma, which can bring many challenging emotions. Every member of the team at The Lighthouse Project helps create a supportive, inclusive, and welcoming workspace. You will also receive regular training and learning opportunities as we support you to progress in your career.

What you’ll do…

You will be a great support worker in Taff’s Support Services department, ensuring that the needs of the service user are met within the specifics of the project. You will be passionate about the difference quality housing related support can make to people’s lives.

Key Accountabilities

• Offering culturally appropriate support and guidance on tenancy related issues, welfare benefits and budgeting
• Providing great quality floating support to service users empowering them to work towards independent living and integration into the wider community
• Keeping accurate risk assessments, support plans and case notes
• Ensure safeguarding requirements are met
• Supporting the team manager in contributing to the project data collection
• Taking an active part in supervision and team meetings, focussing on operational issues, case work and own development and training needs
• Work within our ‘deeds not words’ equality pledge

What you'll bring to the role...

• Excellent Knowledge/ability to work with vulnerable people
• Knowledge/understanding of housing related support
• Knowledge/understanding of landlord and tenant issues 
• Excellent numeracy and literacy skills
• Ability to undertake assessments and develop support plans with service users
• Ability to work with colleagues to achieve a shared vision 
• Understand the legal, ethical and strategic reasons for supporting workplace diversity
• Ability to drive with full UK driving licence

Conditions of Service

Salary: £25,812 per annum

Contract Type: Fixed term contract until 31st March 2028

Working Week: 35 hours a week, Monday to Friday

Location: Newport

Colleague Benefits

• 25 days annual leave (extra 1 day leave after5&10 years’ service – total of27 days)
• 4 extra concessionary days and 8 public bank holidays
• Defined Contribution SHPS Pension schemewith a maximum contribution ofup to 9.25%
• Flexible working options
• Enhanced sick, maternity and adoption pay
• Simplyhealth cash plan covering optical, dental, chiropractic treatment and more.
• Permanent Health Insurance through Canada Life
• Employee Assistance Programme for employees and their household including GP consultations, specialist counselling, financial coaching and legal advice
• Access to shopping discounts
• Business Mileage expenseswill be reimbursedwhen using your own motor vehicle for use on official journeys

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch.

Closing Date: Wednesday, 16th September 2026

Interview Date: Wednesday, 23rd September 2026

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.

Please complete the Equal Opportunities form as part of your application. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.

If you’re interested in this opportunity and believe you have the skills and experience we’re looking for, please click Apply now & complete the online application form. We look forward to learning more about you!