If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!
At ACT, our Behaviour Framework shapes everything we do. We are looking for a Senior Receptionist who demonstrates Respect, communicates with Openness & Honesty, and brings a calm, professional approach to every interaction. You will ensure every visitor, learner and colleague feels welcomed, supported and valued, while working with Clarity to maintain accuracy, organisation and smooth front-of-house operations. If you are resilient, adaptable, and committed to delivering excellent service in a busy environment, we would love to hear from you.
You will be responsible for the effective day-to-day running of reception and front-of-house services, providing a professional first point of contact for all visitors and enquiries. Working calmly under pressure, you will manage a range of administrative, security and customer service duties, helping to ensure a safe, organised and efficient office environment.
If you are confident, highly organised, and thrive in a fast-paced setting where service and professionalism matter, this could be the role for you.
What you’ll do:
This role is based at our Head Office and reports to the People Operations Manager.
ACT is committed to promoting the Welsh language. While not essential, the ability to speak Welsh is desirable for this role.
Why work for ACT?
At ACT, people are at the heart of everything we do. As Wales’s largest training provider, we’re passionate about making a real difference through high-quality learning — and we’re just as committed to supporting our staff to grow, develop and succeed.
We’re proud to be an Investors in People Platinum organisation, accredited for over 25 years, and recognised in the Best Companies 2025 awards as one of the UK’s top employers — ranked 26th Best Large Company to Work For and 5th in Wales.
Our Values:
At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feel valued and empowered to thrive.
FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT’s philosophy, shaping our approach to both staff and learners.
Diversity statement
ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.
We are happy to consider a reasonable adjustment that candidates may need during the recruitment process, please drop us an email with your requirements.
What next?
The Advert will close 10th June 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Applicants will be notified via email of application process (please check junk or spam folders)
An interview process consisting of:
A face to face at our Head Office, with a possibility of completing a work based task.
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
If you have any queries about the vacancy, please feel free to contact us.
Safeguarding:
Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check.
If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!
What you get in return:
Our Values:
At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.
FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement – values that lie at the heart of everything we do at ACT. From our interactions with staff to our engagement with learners, these principles guide our approach, ensuring that everyone has the opportunity to succeed.
If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!
ACT is all about people! Our people, your people and all of the individuals out there who are looking to improve themselves, their lives and their career prospects.
At ACT, we’re all extremely passionate about making a positive difference to people’s lives by providing excellent learning programmes and opportunities – and all 310 of us come in to work each day to do just that. We provide a long list of training programmes and qualifications that really help people reach their full potential.
From Traineeships, Apprenticeship and Higher Apprenticeships across 30 different sectors, to employability training and short commercial courses, we have something for everyone and, this is the good bit, most of our training is fully-funded.
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