Director of Experience

1. The National Library of Wales is keen to appoint a Director of Experience to help us reach people and communities in all parts of Wales and the world by promoting and improving experiences of the collections and our services.
2. You'll lead the Experience, Engagement and Partnerships Directorate and act as one of the Chief Executive's deputies in various areas.
3. You will be very familiar with Wales and its communities and its cultural landscape and strongly believe in the power of culture, learning and information to improve the lives of individuals and communities.

Director of Experience

Permanent. 37 hours per week.

Salary: £92,619

The National Library of Wales is keen to appoint a Director of Experience to help us reach people and communities in all parts of Wales and the world by promoting and improving experiences of the collections and our services. You will lead the Experience, Engagement and Partnerships Directorate and act as one of the Chief Executive's deputies in various areas.

We are keen to appoint an individual with significant professional experience at a leadership level to lead on our engagement strategy, visitor and user experience, communications and public relations. You will be very familiar with Wales and its communities and its cultural landscape and strongly believe in the power of culture, learning and information to improve the lives of individuals and communities.

The National Library of Wales is a fully bilingual institution, and we serve a bilingual nation, and therefore high level skills in Welsh and English are essential for this position.

We are committed to treating our staff, volunteers, users and stakeholders fairly and will not discriminate against people because of their age, disability, ethnic origin, nationality, religion, belief or lack of belief, social class, gender, sexual orientation, gender change, marital status, or for any other unfair reason.

We would particularly welcome applications from individuals who belong to underrepresented groups.

HOW TO APPLY

To apply, you should complete an Application Form together with a letter of introduction, which outlines your interest in the job detailing how you believe you meet the necessary criteria. You are also welcome to submit other supporting material as additional information.

You should include the names and addresses of two referees. They will not be contacted until the final stages, and we will ask for your permission to do so first.

All applicants must also complete an Equal Opportunity Monitoring Form. This will help the Library to monitor selection decisions in order to ensure the fairness of the process in terms of equal opportunities. No information appearing in your Equal Opportunity Forms will be used as part of the selection process and the information will be treated in the strictest confidence.

Applications can be sent via email by applying or via post to: 

Human Resources Manager, National Library of Wales, Aberystwyth, Ceredigion SY23 3BU.

Closing date for receipt of applications: 11.00am, Monday, 29 June 2026.

Interview date:

The interviews will take place at the National Library of Wales, Aberystwyth on 16 July 2026. If there are dates that do not suit you, please indicate this in your application form.