Bank Receptionist

1. Lovett Care has been operating care homes across the Northwest for over a decade and recently in Wales after acquiring four homes.
2. As first point of contact, the role holder will provide a great first impression of the home, by greeting, welcoming, and assisting relatives, residents, and visitors in a professional manner, always delivering a high level of customer service.
3. In return we offer benefits including ‘Lovett Cares’ – Employee Reward Platform Auto Enrolment Pension Scheme, Employee Assistance Programme, Long Service Awards and many more.

As first point of contact, the role holder will provide a great first impression of the home, by greeting, welcoming, and assisting relatives, residents, and visitors in a professional manner, always delivering a high level of customer service.

Key Accountabilities:

• Welcoming all residents and visitors.
• Answering all phone calls professionally and in a timely manner.
• Assisting with any queries from relatives and visitors, including enquiries when needed.
• Residents – Assist setting up resident’s financial files including completing resident contracts as and when required
• Assist with the input of residents’ details on People Planner, ensuring accurate and up to date information relating to occupancy, funding details and other relevant details 
• Directing queries to the appropriate department 
• Ensuring that any visit requests are communicated to the relevant person.
• Maintaining a safe and clean reception area.
• Communicate any feedback received from residents, relatives, or visitors both positive and negative.
• Contribute to the team effort.
• Abide by all company Policies and Procedures in accordance with the Staff Handbook and Policy and Procedure File.
• Assist with completing purchase requests and place orders for items required in the home e.g. uniforms, stationery, cleaning products and medical supplies.
• Assisting with payroll and rotas as and when required.
• Ensure all team members and visitors have completed PCR’s and LFT’s and replenish the PPE station.
• Organising and sorting post and any deliveries that come into the home.
• Assisting with recruitment, such as checking Indeed and arranging interviews.
• Ensuring the showrooms are ready and conducting show rounds.
• Assisting with HR tasks, such as DBS’s, references, setting up new starter files and updating the HR tracker.
• Assisting with any other duties, that may be required. 
• Completion of mandatory E-Learnings 
• To embed and demonstrate our company values throughout your working day

Skills & Competencies

• Excellent written and verbal interpersonal communication skills 
• Experience in a customer facing environment 
• Genuine interest in working within a caring environment
• Competent IT skills 
• Ability to create organised filing system 
• Exceptional Customer service skills and professional phone manner
• Knowledge of Microsoft Software

Qualifications & Experience:

• 2+ Years’ Experience as a Receptionist or Administrative Assistant 
• Experience of working within a care environment (desirable but not essential)
• Good standard of English and Maths

Benefits:

• 28 days Holiday (Including Bank Holidays)
• ‘Lovett Cares’ – Employee Reward Platform 
• Auto Enrolment Pension Scheme
• Employee Assistance Programme
• Long Service Awards
• Employee Referral Bonus Scheme 
• Apprenticeships available 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.