Health Information Adviser

1. Can you remain calm and assertive in challenging situations?
2. Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time?
3. Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

Can you remain calm and assertive in challenging situations? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time?  You will be answering calls from the public for the NHS 111 Wales service as part of the Welsh Ambulance Service NHS Trust.

NHS 111 Wales is a health advice and information service available 24 hours a day, providing help, advice and information to service users across Wales. Our Clinical Contact Centres are staffed by a multi-disciplinary team of Health Information Advisers, Call Handlers, Dental Nurses and Clinicians. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Welsh Ambulance Services NHS Trust.

Main duties of the job

The Health Information Team provides a high quality; evidence based consumer health information/signposting service over the telephone, by post and via our web based Online Enquiry Service, helping our service users to make informed choices about their health. We provide a supporting role to our NHS Wales colleagues in delivering health information relating to health campaigns, new initiatives and current health issues.

The post will offer an opportunity to work within a busy and challenging team led environment. This role operates 7 days per week 365 days a year and you will be required to work a range of shifts between the hours of 7.00am & 8.00pm Monday to Friday and between 7.00am & 4.00pm on weekends.

NHS 111 Wales is a bilingual service.

All applications MUST be made online. 

All shortlisted applicants will be required to undertake an initial telephone based interview and if successful at that stage, will then be invited to a formal interview.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.