Posted 04/09/2026
£9,914 - £10,200 per annum (FTE £24,785 - £25,499 per annum)
Vacancy type: Paid Vacancy
Location: Head Office - Sully
Contract type: Fixed term
Contract hours: Full time
Function: Cracker jackpot
Salary: £9,914 - £10,200 per annum (FTE £24,785 - £25,499 per annum), depending on experience
Contract length: Fixed Term Contract for 6 months
Weekly hours: 15 hours per week. The working pattern can be agreed across 2 or 3 days between Wednesday and Friday, with 6 hours to be worked on a Fridays.
Ref No: 1111
Closing Date: 21/09/2026
We're looking for a highly organised and customer-focused Lottery Co-ordinator to help deliver our successful Crackerjackpot Lottery. This is an exciting opportunity for someone who enjoys combining administration, data accuracy and supporter care in a role that makes a genuine difference.
About the role:
As the first point of contact for many of our lottery players, you'll play a vital role in creating exceptional supporter experiences while ensuring the smooth and compliant operation of our weekly lottery draw.
You'll be responsible for supporting the day-to-day operation of the Crackerjackpot Lottery, including:
This is a fixed-term, part-time role working 15 hours per week. The working pattern can be agreed across 2 or 3 days between Wednesday and Friday, subject to business need. However, a minimum of 6 hours must be worked on a Friday as part of the weekly working pattern.
The successful candidate will be required to work on-site at Tŷ Hafan.
About you:
We're looking for someone who is:
Our employee benefits:
This role is based at our Head Office in Sully, with hybrid working available. The successful candidate will be expected to work on site for a minimum of three days each week.
Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.
At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.
Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.
Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance.
Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form.
Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, satisfactory references and pre-employment medical clearance.
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Closing Date: 21st September 2026
Interview Date: 1st October 2026
Please note: we may close the vacancy earlier should sufficient applications be received.
We are not seeking agency support for this role.
Tŷ Hafan is one of the UK’s leading paediatric palliative care charities and offers care to children and support for their families, throughout Wales.
We offer comfort, care and support to life-limited children, young people and their families in the hospice, in the community and in their home so they can make the most of the time they have left together.
We have several departments across the charity ensuring that we are able to maintain and give the care to our children and families.
230
Hayes Road,
Sully CF64 5XX
£10M
15 minutes
5 mins walk
Yes
230
