Care Database Officer

1. Tŷ Hafan is one of the UK’s leading paediatric palliative care charities and offers respite, care and support to children and young people with life-limiting conditions across Wales.  
2. We have an exciting job opportunity to join our friendly Care Services team as our Care Database Officer at Tŷ Hafan.
3. Our enhanced benefits package includes Group Personal Pension Scheme with an employer contribution of 5%, Life assurance (death in service benefit), Cycle to work scheme and many more.

Weekly hours: 37.5 hours per week

Closing Date: 08/05/2024

We have an exciting job opportunity to join our friendly Care Services team as our Care Database Officer at Tŷ Hafan.

About the role

The role will be responsible for effectively facilitating and driving the continuing development, implementation and embedding of the care services databases, including the clinical records system (the care database) and the quality assurance system (RADAR) within care services. 

You will be a point of contact for colleagues across care services for these systems, providing support and troubleshooting to maximise colleague confidence and capability, and system performance. 

The role is full time over 37.5 hours per week, on site cover Monday to Friday.

Key tasks include:

• Review the performance of the care databases and identify areas for improvement and support in data cleansing
• Coordinate small projects to deliver and embed improvements, including data entry and accuracy
• Be an accessible single point of contact that enables 'right first time' behaviours
• Working side by side with care services colleagues delivering initial user training and follow up training to increase confidence 
• Develop and manage a network of 'super users
• Track all issues and concerns through to completion
• Create timely and accurate clinical and quality performance reports

About you

As the ideal candidate you will be an excellent communicator with interpersonal and diplomacy skills who can lead and coordinate small groups to deliver success projects. 

You must have experience in a Health Care setting and further experience in providing effective training. You will be confident in your ability to work without direct supervision and possess a proactive, can-do attitude. You will be innovative and be able to analyse data, contributing to the development of reports with a high level of attention to detail. 

Being a team player and having flexibility is key to proving optimum support to the team and Care Services, when needed.

About Tŷ Hafan

Tŷ Hafan is one of the UK’s leading paediatric palliative care charities and offers respite, care and support to children and young people with life-limiting conditions across Wales.  We support them and their families at our hospice in Sully, in the community and in their homes. As a charity we greatly value the input, contribution and commitment of our many volunteers and supporters, without whose support we would not be able to provide the services we do to children and their families. Our families describe us as ‘a lifeline’ as we enable them to create precious memories with their children during their short lives, as well as at end of life and beyond.   

Our Vision is a Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need. 

Our Purpose No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond. 

Our Values are Demonstrating compassion, providing excellent service, working together and taking ownership.  

Our enhanced benefits package includes: 

• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays 
• Group Personal Pension Scheme with an employer contribution of 5% 
• Life assurance (death in service benefit) 
• Wellbeing support including our employee assistance program, which provides a range of free services including counselling, financial and legal support. 
• Unlimited access to a 24/7 online GP as well as a range of other health experts 
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio 
• Staff complimentary therapy and yoga sessions offered regularly. 
• Cycle to work scheme 
• Technology, mobile phone and will writing schemes 
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop) 
• Subsidised meals, prepared daily by our dedicated catering team 
• Free on-site secured parking.