Housing Support Information and Advice Officer

1. Age Cymru Dyfed is an independent age-friendly charity that serves the people of West Wales.
2. We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.
3. You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.

You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.

Salary: Band DP3 (2) - £23,550 FTE this is £18,840 actual for 28 hours a week and £14,130 for 21 hours a week

Hours: 21hours or 28 Hours per week depending on suitable candidate

We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.

You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.

Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.

Interviews: To be confirmed – via Microsoft Teams

This is fixed term contract funded initially until November 30th 2024 and subject to review and funding thereafter.

Key responsibilities of the role:

• Provide advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
• Provide support in managing financial issues, maximising income, payment plans, budgeting and claiming welfare benefits.
• Provide support to older people to build personal and wider community resilience and live healthier and more connected lives in their own homes for as long as possible, thereby, reducing isolation, loneliness and increasing their independence.
• Provide support with available housing options, e.g., private rented, social housing, shared accommodation.
• Work with partners to obtaining aids and adaptations to assist individuals in remaining independent in their home and reducing the impact of frailty.
• Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
• Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
• To provide and maintain statistical information and case records in line with data protection regulations.
• Contribute to the maintenance of local information systems.
• To work as part of a team with other advice staff and volunteers.
• To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
• To make home / outreach visits as necessary
• To assist with the training and supervision of the advice volunteers.
• Promote the service to local partners and those over 50.

Experience of delivering Welfare Benefits Advice is required.