Full-time 40 hours per week
Fixed Term Contract - 6 months
Here are HCA we are renowned for our 5-star excellence when it comes to customer service and patient care. We are looking for an exceptional individual to join our outstanding customer service team.
As a Customer Service Officer, you will be responsible for managing customer enquiries and concerns / complaints via telephone and email, maintaining our high standards and providing an exceptional 5-star customer experience at all times. You will work closely with other colleagues and departments in order to provide prompt and amicable resolution to customer concerns and complaints and go above and beyond for all of our patients. You will be taking payment and details over the phone so good date entry and accuracy are important too.
Ideally you will be working within a customer service environment at the moment and used to dealing with concerns and complaints in a patient professional and empathetic manner. You love what you do and strive for excellent within every call.
What you'll do:
What you'll bring:
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Customer Service Officer, you’ll be eligible for:
HCA Healthcare has been providing healthcare for more than 50 years. It began with a small hospital, Park View Hospital, founded by doctors, in Nashville, U.S. In 1995 HCA entered the UK healthcare market, and has since built a world-class network of over 30 facilities in London and Manchester, with its latest venture opening in Birmingham in 2023.
Today HCA is the largest private healthcare provider in the world, and one of the leading private healthcare providers in the UK. Its founding philosophy of putting patients first has guided it every day since 1968. It provides compassionate care to patients no matter what they need - from clinical research, primary care (including a private GP service), outpatient and day-case treatment, through to complex and urgent care.
In the UK, HCA Healthcare UK, is the only private hospital group to have the highest level of critical care beds in all of its facilities and positively takes on new challenges, in innovation and advancing clinical care. Importantly, HCA's scale enables it to invest in networks of facilities with a specialist focus. Both here in the UK and in the US, networks staffed by experts in their fields, deliver high quality care for patients.
HCA Healthcare UK, 2 Cavendish Square, London W1G 0PU, United Kingdom