Caravan Maintenance / Handyperson - Multi-site

1. We are Lyons Holidays Parks, family owned for 100 years! We welcome over 9,000 families to North & West Wales and Cumbria each year across our twenty holiday parks, luxury hotels and restaurants.
2. We have an exciting opportunity for an experienced Caravan Maintenance/Handyperson to join our team at Lyons Holiday Parks.
3. If you want to be part of a successful team who are multi skilled, quality obsessed, and you have a working knowledge to conduct maintenance, fault finding, and repairs across the fleet and sales portfolio then this is the role for you!

We are Lyons Holidays Parks, family owned for 100 years! We welcome over 9,000 families to North & West Wales and Cumbria each year across our twenty holiday parks, luxury hotels and restaurants. Our guests are at the heart of everything we do, we operate within an ethical culture of respect, diversity and social responsibility.

We have an exciting opportunity for an experienced Caravan Maintenance/Handyperson to join our team at Lyons Holiday Parks. If you want to be part of a successful team who are multi skilled, quality obsessed, and you have a working knowledge to conduct maintenance, fault finding, and repairs across the fleet and sales portfolio then this is the role for you!

The role will be based across several of our holiday parks completing job tickets as required.

Business:

• General repairs of structure, fixtures and fittings such as kitchen cupboards, sills, doors and frames; plumbing works such as fitting pipework and taps etc.
• Conduct routine preventative maintenance
• Adherence of policies and procedures including Health and Safety
• Must be highly competent (and confident) in trade skills

The Person:

• Ensure excellent quality workmanship which upholds company standards
• Able to work on own initiative without receiving explicit direction
• Provide exceptional customer service and answer customer queries
• Must be highly competent (and confident) in trade skills
• Be collaborative, with excellent problem-solving and analytical skills
• Be qualified or have time served experience to complete necessary tasks
• Flexible, working to the needs of the business

Customers:

• Confidently deals with customer concerns with the ability to resolve problems. Reacts to customer feedback and works with the team to find quick solutions.

Team:

• In every day actions support a 'sense of community' - a real family spirit.
• Have fun whilst working in a clean, safe and inviting environment.
• Role modelling effective leadership behaviours and our vision and values at all times.
• Work as part of the team daily to ensure that all areas of responsibility are covered, guiding colleagues when needed and escalates issues when required.
• Support the company induction, including completion of mandatory safe and secure training.
• Takes ownership of service delivery ensuring all colleagues are putting the customer first.
• Achieve and exceed targets and key performance indicators.
• Ensure all team have relevant qualifications and completed all training required for the role.
• Complete all relevant administrative tasks including team rota’s, job sheets, hours worked recorded, safety compliance checks and legislative compliance checks.