Service Charge Officer

1. Barcud is a not for profit housing association.
2. The purpose of the role is to support the Finance function, in the delivery of Barcud’s Service Charge services that to enable Barcud to meet its business objectives and the needs of internal and external stakeholders.
3. Assist in delivering a high-quality Service Charge service that is in accordance with procedures, regulations and best practice as well as effectively meets the needs of Barcud’s tenants, leaseholders and owner occupiers. 

37 Hours, Full Time, Permanent

Newtown, Aberystwyth or Lampeter

Close Date: 1 May 2024

Overall Job Purpose:

Support the Finance function, in the delivery of Barcud’s Service Charge services that to enable Barcud to meet its business objectives and the needs of internal and external stakeholders.

Key Responsibilities

Service Charge:

• Assist in delivering a high-quality Service Charge service that is in accordance with procedures, regulations and best practice as well as effectively meets the needs of Barcud’s tenants, leaseholders and owner occupiers. 
• Be responsible for the financial administration of service charges and debtors. Including the appropriate raising or purchase orders. 
• Have an integral role in the annual calculation of the Service Charges payable to Barcud from the Association’s portfolio.
• Have an integral role in the calculation of Service Charges on new developments, ensuring that all relevant staff are made aware. 
• Provide a responsive, customer-focused, service charge administration service to tenants, residents and colleagues.
• Assist in the day to day running of the Service Charge module. 
• Assist in the investigation to Service Charge queries received from residents and respond accordingly.
• Arrange residents’ meetings and forums, explaining Service Charge calculations and attend as required.
• Assist with Finance matters relating to leaseholders. 
• Assist in the monitoring the receipt of Service Charges, identifying arrears and problems.
• Input data into spreadsheets and software packages as necessary, including the Service Charge spreadsheet system as well as the in-house financial and debtor ledger systems.
• Be responsible for raising debtor invoicing for sundry debts and assist in the collection thereof ensuring documentary evidence is maintained at each stage.
• Ensure the correct and timely inputting of rental income, investigating unallocated bank receipts with colleagues as appropriate. 
• Support the Finance function in the delivery of team objectives and the wider Finance service.