Posted 08/08/2026
The Gap Newport
Job Title: Refugee Support Worker.
Location: The Gap Centre, 42 Stow Hill, Newport, NP20 1JG.
Hours: 35 hours per week, Usual working pattern Monday - Friday 9:30 AM - 5:00 PM (including a 30-minute unpaid break).
The successful candidate will be expected to support occasional evening community activities, which may include our weekly Games Night programme.
Salary: £27,773.20 per year (actual), 35 hours per week.
About Us:
The Gap Wales - The Sanctuary Newport is committed to supporting asylum seekers and refugees as they rebuild their lives in Newport. We provide a welcoming, trauma-informed space where individuals can access advocacy, wellbeing support, community activities, and opportunities for social connection. We believe wellbeing grows through belonging, meaningful relationships, and participation in community life. Alongside practical support and advocacy, we create opportunities for people to build confidence, develop skills, strengthen social connections, and contribute to their local community.
Every week, refugees and people seeking sanctuary arrive at The Gap Wales needing practical guidance, emotional support, and a sense of belonging. As our Refugee Support Worker, you will help people rebuild confidence, navigate complex systems, and develop meaningful connections within the community.
Our work is rooted in transformation: personal, social, and community. Every interaction, every conversation, and every act of support helps to "fill the gap" where existing systems fall short.
The Role:
We are seeking a Refugee Support Worker to provide compassionate, practical and trauma-informed support to refugees and asylum seekers accessing our services. The role combines one-to-one support, advocacy, community engagement, practical assistance and partnership working to help individuals rebuild their lives, develop independence, improve wellbeing and become active members of their community.
You will support individuals to access essential services, overcome barriers, build confidence and strengthen social connections. You will also help coordinate community activities and community lunch programmes, working alongside volunteers and partner organisations to create a welcoming and inclusive environment for people seeking sanctuary.
This is a frontline role where your empathy, organisational skills and ability to build trusting relationships will make a tangible difference to the lives of refugees and asylum seekers in Newport.
Providing one-to-one support and advocacy to refugees and asylum seekers
Supporting individuals to access housing, healthcare, education, welfare advice and other services
Conducting needs assessments and developing support plans
Coordinating community activities, community lunches and opportunities for social connection
Working alongside volunteers, partner organisations and community groups to strengthen support networks
Key Responsibilities:
Casework & Emotional Support
Advocacy & Signposting
Group Work & Community Engagement
Organise community activities and community lunch programmes that promote integration and peer support
Support the planning, purchasing and preparation of food for community meals and events
Work with volunteers and community leaders to strengthen support pathways
Monitoring & Evaluation
Employment Details
Reporting to: Operations Director
Reasonable work-related expenses will be reimbursed in line with organisational policy. Benefits include 25 days annual leave plus bank holidays (Pro rata) and a pension scheme with contributions in line with organisational policy.
This role is initially offered on a one-year fixed term, with the intention of securing funding to establish a permanent position. As The Gap Wales continues to grow, the responsibilities of this role may evolve in response to organisational needs.
What We're Looking For:
Experience supporting vulnerable individuals in a community, support, advice, housing, wellbeing or similar setting
Desirable
Why Join Us?
This role is an opportunity to make a meaningful impact in the lives of people who have experienced displacement, trauma, and significant barriers. You will be part of a supportive team committed to compassion, dignity, and community transformation.
Regular supervision and reflective practice
Opportunities for training and professional development
A supportive and collaborative team environment
How to Apply
Application Deadline: Sunday, 23rd August 2026 with interviews taking place in September.
For enquiries or to apply, please send your CV and a cover letter. Interviews will be conducted shortly after the closing date, with an expected start date of Monday, 5th October 2026 (subject to agreement).
Safeguarding Statement
The Gap Wales is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All appointments are subject to satisfactory references and appropriate DBS checks. We are committed to creating an inclusive workplace that values diversity and promotes equality of opportunity.
The aims and objectives of The Gap Wales are motivated by a Christian ethos. While we welcome applications from people of all faiths and none, all staff are expected to uphold and support the values, mission, and objectives of the organisation and not act in a manner that would knowingly undermine its Christian ethos.
