Technical Product Advisor

Technical Product Advisor

Maesteg

£negotiable plus bonus

Providing the best service and technical support to their customers is the driving force of my client's business

In order to facilitate an efficient workflow within the Technical team, we are currently seeking to recruit an individual to support the team with the lower level technical queries and the allocation of more complex queries within the Technical Services team.

Day to day duties will include:

• Reviewing / assessing and allocating enquiries
• Assign caseloads
• Offering basic technical support over the phone
• Recording data
• Maintenance capacity workloads for a team of engineers
• Building customer relationships
• Be motivated by gaining new skills/qualifications

The Person

The ideal candidate will need to have experience within a customer support function gained within an engineering or technical setting , have excellent organisational skills and be happy on the phone

In return you will be part of a company that are growing not only in the UK but globally and who provide career paths for those who wish to develop