Administration & Clerical Officer - Physiotherapy Service

1. Hywel Dda University Health Board are seeking an organised and motived person for a Band 3 Physiotherapy Administrative role.
2. The post-holder will be responsible for maintaining records on a computerised system and they will demonstrate the ability to handle sensitive and confidential patient information.
3. The ability to communicate in Welsh is desirable for this post.

Excellent IT skills in Word, Excel, PowerPoint and E-Mail are essential, and knowledge of electronic record management systems (WPAS and WCP) will be beneficial to assist in the administrative duties of the physiotherapy service and inputting data.

This will include the efficient coordination and booking of patients and managing clinician diaries.  The post holder will be the first point of contact for visitors to physiotherapy services, making appointments and dealing with queries in a friendly and personable way.

The post-holder will be responsible for maintaining records on a computerised system. They will demonstrate the ability to handle sensitive and confidential patient information (clinical letters, investigations and results).

They will facilitate continuous monitoring of the physiotherapy service by supporting validation of waiting lists and through the production of monthly reports from Health Board Information Systems. 

This is an exciting opportunity for someone who wants to develop their skills in a friendly supportive and dynamic department.

The role may involve travelling to and working across other hospital sites in support of service delivery.

Person specification

Qualifications And Knowledge

• NVQ3/RSA III or equivalent demonstrable experience of administrative/office skills and knowledge OR NVQ2/RSA II or equivalent demonstrable experience of administrative/office skills and knowledge plus experience of working in an administrative/office environment
• NVQ Level II Business Administration
• ECDL
• Working towards a medical terminology qualification

Experience

• Previous secretarial and/or office administration experience
• Experience using IT systems, word, excel, outlook
• NHS Experience

Aptitude and Abilities

• Excellent Organisational skills to prioritize work, meet deadlines and work under pressure
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team
• Self motivated and able to work without supervision
• Good understanding of importance of confidentiality
• Welsh Speaker (Level 1)
• Ability to use Microsoft packages, e-mail, Internet and databases.
• Ability to take minutes