Posted 28/05/2026
£28,189 per annum
Vacancy type: Paid Vacancy
Function: Retail
Location: Field Based
Salary: £28,189 per annum
Contract type: Permanent
Contract hours: Full time
Weekly hours: 37.5 hours per week / (5 days) Monday to Saturday (with an occasional requirement to cover shops on Sundays and Bank Holidays)
Closing Date: 21/06/2026
Ref No: 1078
If you have a passion for retail and would like a rewarding role, helping make a real difference to children and families across Wales, we’d love to hear from you…
We’re excited to introduce a brand-new opportunity to join Tŷ Hafan’s retail team as a Shop Cover Manager. You’ll bring energy, confidence and hands-on leadership - stepping in to support and cover our shops when it matters most. If you love variety, value autonomy and enjoy getting stuck in, this could be a brilliant next step in your retail management career.
About the role:
As Shop Cover Manager, you’ll provide hands-on management cover across our shops when Shop Managers are absent, ensuring each shop continues to operate to a high standard and deliver a welcoming, community‑focused experience.
This is a dynamic, people-centered role where no two days are the same. You’ll play a vital role in:
Where you'll work:
You’ll primarily cover shops across South East Wales, including: Cardigan, Lampeter, Carmarthen, Llanelli, Neath, Port Talbot, Aberdare and Porthcawl.
Working pattern:
About You:
The benefits of working for Tŷ Hafan include:
About our Retail department:
Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan’s care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.
Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in ‘new’ goods, and the sale of tickets for the charity’s ‘Crackerjackpot’ weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and a team of volunteers.
About Tŷ Hafan’s ambition:
When a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.
At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.
Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.
Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance.
Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.
Please note that this role is subject to a satisfactory Enhanced DBS (Disclosure and Barring Service) check, receipt of satisfactory references, verification of employment history covering the last three years, and pre-employment medical clearance.
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Please note: we may close the vacancy earlier should sufficient applications be received.
Agencies need not apply.
Closing Date: Sunday 21st June 2026
Interview Dates: 1st and 2nd July 2026
Tŷ Hafan is one of the UK’s leading paediatric palliative care charities and offers care to children and support for their families, throughout Wales.
We offer comfort, care and support to life-limited children, young people and their families in the hospice, in the community and in their home so they can make the most of the time they have left together.
We have several departments across the charity ensuring that we are able to maintain and give the care to our children and families.
230
Hayes Road,
Sully CF64 5XX
£10M
15 minutes
5 mins walk
Yes
230
