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Force Contact & Control Operator

Cwmbran

Posted 19/04/2024

£23,121 - £29,874 per annum

Top Reasons to Apply
  1. We are looking for enthusiastic and ambitious applicants with a positive approach and good telephone manner with people and would encourage potential applicants to apply for the ride along scheme to gain insight into the role.
  2. Force Contact & Control Operators are highly trained and skilled, they deal with all emergency calls received through 999 and all non-emergency calls received via 101 and the Switchboard.
  3. Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role.
Job Description

Salary: £23,121 - £29,874 (with shift allowance, £27,745 - £35,848 approx.)

Please note for Welsh speaking candidates the initial national test is completed in English. Internal Force processes including force assessment centre and interview can be conducted in Welsh. To support candidates it is suggested that you change Language to Welsh on the Jobs Posting Board.

Force Contact & Control Operators are highly trained and skilled, they deal with all emergency calls received through 999 and all non-emergency calls received via 101 and the Switchboard. In addition to recording incidents and giving advice, the operators are also responsible for the dispatch and control of police resources, making sure the right officers are in the right place at the right time. We are looking for enthusiastic and ambitious applicants with a positive approach and good telephone manner with people and would encourage potential applicants to apply for the ride along scheme to gain insight into the role.

We are proactively recruiting for Welsh Language speakers in order to support the organisation in meeting demand from the public and compliance with Welsh Language Standards. 

Lots of useful information regarding the posts and recruitment process can be found in the documents attached and you can find more information about what the role involves here and you can view our behind the badge information video here

What are our benefits  

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as: 

  • Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays
  • Employee Assistance programme and a range of wellbeing support programmes
  • Free access to on-site gyms
  • Discounts from various retailers via the Blue Light Scheme and Vectis Card
  • Cycle to Work Scheme
  • Hybrid/Agile working (role dependant)
  • Flexible working opportunities
  • Local government pension scheme
  • Range of support networks     
  • Generous maternity/paternity and adoption leave entitlements    
  • Generous sick pay provisions   
  • Option to become a member of UNISON, the public service union

Gwent Police
Company Information

We cover an area of 600 square miles, encompassing the five local authority areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport and Torfaen. The area is a combination of rural and urban. The road network carries large volumes of traffic including the M4 link to the South.

Protect and reassure – that’s what we are all about. We are proud to be part of the community and we work as part of our community to keep Gwent safe.  

We want our residents, businesses and visitors to be confident in our ability to prevent and tackle crime. 

We have nearly 2,500 staff with police officers the largest group of our staff, with an additional 60 special officers volunteering their time to support us.

Our highly skilled front-line policing teams use their local knowledge, specialist skills and the latest technology to prevent crime, and to catch criminals. From serious organised crime to domestic burglars, protecting our most vulnerable community members is at the heart of what we do.

Key Facts
  • Head Office:

    Turnpike Road
    Croesyceiliog
    Cwmbran Gwent NP44 2XJ

Location
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