IT Technician

1. We are actively seeking applications from individuals keen to take up a career within one of Europe’s leading food processing companies.
2. The IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware.
3. We offer free on-site car parking, subsidised canteen, pension scheme, discounted staff shop, training and progression opportunities, retail discounts and many more.

IT Technician

• The IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware.
• This position provides effective diagnostic evaluation of end‐user needs, responding to and resolving each issue or complaint to the end user’s satisfaction.
• Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support.
• The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity.

Working Hours

• Sunday 07:00 - 18:30
• Monday 07:00 - 18:30
• Tuesday 15:30 - 23:30
• Wednesday 15:30 - 23:30
• Thursday 15:30 - 23:30

Responsibility and Decision‐Making Authority

• Involve other team members to establish best practices / decisions.
• Act independently when required.
• Maintain Dawn Meats Group IT values and policies.
• Management/Supervisory Responsibilities: N/A

Responsibilities

• Provide quality service to Dunbia Cross Hands customers in all assigned tasks.
• Support all internal and external customers with product training, knowledge, and expertise.
• Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems.
• Log and track support calls raised on the IT Support Desk system prioritising and escalating jobs as required to ensure end user satisfaction.
• Identify trends in the support calls and develop documentation to address reoccurring problems and issues.
• Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity.
• Recommend means for product or system improvements including procedural steps, increased training, and enhanced documentation.
• Access software updates, drivers, knowledge bases, and FAQ’s resources via intranet and Internet to assist with end users’ issues.
• Assist with the development and testing of newly designed products and systems for operational integrity and functionality.

Knowledge, Skills, and Abilities:

• Minimum of one years’ experience in a technical support environment.
• Diagnostic and analytical skills
• Electro‐Mechanical knowledge would be beneficial.
• Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications,
• VMWare, Data Base applications, Networking, Web Applications, and internet protocols.
• Ability to multitask, a sense of urgency and the ability to maintain a positive attitude.
• Excellent telephone presence with organised follow‐up skills.
• Ability to be proactive and able to take direction and establish ownership projects tasks.

Qualifications

Education and Experience

• IT or engineering degree is beneficial but no essential
• Prior Help Desk experience
• Licensing / Certification ‐ N/A, although would be beneficial.

No company sponsorship is available to overseas applicants for this position.