Bike Mechanic

1. Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone.
2. As a Fettle mechanic, you will play a critical role in ensuring that our customers receive the best possible service, and that our workshops are efficient, well-managed, and always up to standards.
3. We offer training opportunities in bike repair and new bike technology, so that you can keep up to speed with exciting developments in the bike world.

We are on the hunt for passionate bike mechanics of all levels who love helping cyclists get their bikes rolling smoothly again and want to help us grow our bicycle repair business across the UK. If you love solving problems, getting stuck in and having a laugh along the way then please read on!

About fettle.

Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first.

Cyclists using the fettle service will have access to:

Super-Convenient, Central Locations

• Handy Collection Service
• Smooth, Simple Technology
• Quality Services

About The Role 

As a Fettle mechanic, you will play a critical role in ensuring that our customers receive the best possible service, and that our workshops are efficient, well-managed, and always up to standards. You will be responsible for diagnosing and repairing a wide range of bicycle problems, recommending and selling appropriate parts and accessories, and maintaining accurate records of all repairs and transactions.

‍Key Responsibilities:

• Accurately diagnose problems and recommend appropriate repairs and parts
• Perform high-quality repairs and maintenance services for bicycles of all types
• Provide exceptional customer service and build strong relationships with customers
• Keep accurate records of all repairs and transactions
• Ensure that the workshop is clean, well-organized, and well-maintained
• Continuously improve your skills and knowledge through ongoing training and development
• Collaborate with other team members to deliver outstanding service and achieve business goals

Experience 

The Non-Negotiables...

• At least 6 months experience working as a Mechanic 
• A passion for cycling
• Comfortable with customer interaction in person, over the phone and via email..
• Comfortable using technology in the workshop on a daily basis
• A problem solving mindset with a resilient & determined nature
• A can-do attitude for working in different seasons & environments
• Eligibility to work in the UK 

Benefits

As a fettler, you’ll get:

• 28 days annual leave per year, and an extra day off for your birthday and an extra 3 days leave around Christmas.  
• Lunch for the team is on us every fortnight.
• Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price.
• Cycle to Work Scheme
• Life insurance cover & whole host of other benefits including nationwide retail discounts
• Training opportunities in bike repair and new bike technology, so that you can keep up to speed with exciting developments in the bike world.
• Opportunity to expand within our fast growing network of repair shops
• Quarterly team activities.

Salary

• £24,000 to £27,000 depending on experience + benefits & bonus. Full and part time available.