Credit Control Manager

Join a growing healthcare organisation in Caerphilly as a Credit Control Manager, leading a successful collections team while driving cash flow improvements and process efficiencies. This is an excellent opportunity for an experienced credit professional looking to make a significant impact within a people-focused business.

Client Details

Are you an experienced Credit Control leader looking for an opportunity to drive performance, improve cash flow, and lead a high-performing team within a growing healthcare organisation?

We're partnering with a respected healthcare provider in Caerphilly seeking a Credit Control Manager to oversee the credit function, develop collection strategies, and support the organisation's continued growth. This is a fantastic opportunity to join a business that places a strong focus on people, service excellence, and continuous improvement.

Description

The Role

As Credit Control Manager, you'll lead a team responsible for collections, cash allocation, account management, and debt reduction strategies. Working closely with senior finance stakeholders, you'll play a key role in improving working capital performance while maintaining excellent customer relationships.

Key Responsibilities

• Lead, coach and develop a team of Credit Controllers
• Drive reduction in aged debt and improve cash collection performance
• Monitor KPIs and produce management reports
• Develop and implement collection strategies and credit policies
• Manage escalated customer queries and payment disputes
• Review customer credit limits and assess potential risks
• Support forecasting and cash flow reporting
• Build strong relationships with key customers and stakeholders
• Identify and deliver process improvement initiatives
• Ensure compliance with internal controls and procedures

Profile

About You

• Previous experience managing a Credit Control function
• Strong leadership and people management skills
• Proven ability to improve collections and reduce debtor days
• Excellent communication and stakeholder management abilities
• Highly analytical with strong reporting skills
• Experience within a fast-paced environment
• Strong systems and Excel knowledge

Job Offer

What's on Offer?

Annual performance bonus
Hybrid working arrangement
Enhanced pension scheme
Healthcare benefits
Professional development opportunities
Supportive and collaborative culture
Clear progression opportunities within finance leadership