IT Delivery Engineer - Bridgend

1. We are looking for an enthusiastic, customer-focused IT Delivery Engineer to join our dynamic team.
2. You will be responsible for the smooth delivery of IT projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, Hyper-V, terminal servers and more.
3. We offer EMI share equity scheme; day off for your birthday; day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays; give back day to support your chosen charity; savings on gym memberships, shopping and other discounts through Perkbox and many more.

We are looking for an enthusiastic, customer-focused IT Delivery Engineer to join our dynamic team. You will be responsible for the smooth delivery of IT projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, Hyper-V, terminal servers and more.

Responsibilities

• Reporting to the IT Delivery Team Leader.
• Setup and installation of new workstations and laptop devices.
• Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, document and password management applications.
• Assist in large-scale email and data migrations.
• Lead and own smaller-scale email and data migrations.
• Setup and management of print devices and dictation devices.
• Installation of bespoke client applications, e.g. legal case handling software.
• Installation and configuration of LAN networking equipment.
• Setup and install of firewall devices including security features.
• Hands-on technical troubleshooting, resolution of incidents and change requests.
• Creating and maintaining detailed project documentation, including technical specifications and user guides.
• Communicate with partners to ensure regular updates on the project journey.
• Train clients on newly rolled out technologies and applications.

What We Are Looking For

• A positive attitude with a can-do approach to everything.
• Excellent communication skills and a great telephone manner.
• Strong experience in an IT Service Desk or IT Delivery role.
• Strong knowledge of Microsoft Windows client operating systems and M365 cloud products.
• Experience creating and maintaining Microsoft Entra/Active Directory user accounts and security groups.
• Experience with SharePoint management.
• Experience building and maintaining end-user computer systems.
• Experience using IT Service Management software.
• Knowledge of security technologies and network technologies (LAN, WAN, Wi-Fi).
• Full UK driving licence.

Benefits

• EMI Share Equity Scheme — own a slice of the Purple Pie.
• Day off for your birthday.
• Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays.
• Give back day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts through Perkbox.
• Social events and team building opportunities.
• Opportunities for professional development and career progression.

Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.