Support and Outreach Worker

1. To work as part of a team of Support Workers working across north and mid Ceredigion, under the direction of the Support Team Manager.
2. To deliver support through bespoke packages of care (not personal care) to service users who are vulnerable due to circumstance or conditions, which include learning disabilities, mental health issues, autism, physical and mobility issues, etc.
3. Ability to speak Welsh is desirable for this role.

Post Title: Support and Outreach Worker

Salary (pro rata): £25,877 - £27,368

Hours and Contract Type: 37 Hours, Full Time, Permanent

Responsible to: Support Team Manager

Department: Support Services

Location: Aberystwyth, Cardigan or mid County

Closing date: 23 October 2026 (midday) (Please note that applications received after this deadline will not be accepted).

Interview Date: 3 November 2026

Post: Support & Outreach Worker

Responsible To: Support Team Manager

The main objectives of the post will be:

To work as part of a team of Support Workers working across north and mid Ceredigion, under the direction of the Support Team Manager.

To deliver support through bespoke packages of care (not personal care) to service users who are vulnerable due to circumstance or conditions, which include learning disabilities, mental health issues, autism, physical and mobility issues, etc.

Support for each individual is based on recognised support needs, which entails providing practical help and assistance over a period of time on a weekly basis to improve an individual’s quality of life, promote safety and emotional well-being, independent healthy living, companionship, and positive social impact through socialisation and integration into the local community.

Role:

To work under the direction of the Support Team Manager in carrying out the following tasks:

• To ensure that the personal care plan is followed, as recommended, and that any actions to be undertaken are done so with the full agreement of the service user.
• To ensure that all support and outreach notes are written up, signed and filed at the end of each session and that each support file contains all relevant information.
• To work and communicate effectively with relevant partner agencies to ensure a co-ordinated approach to service delivery.
• To report directly to the Support Team Manager and Team Leader regarding cases where concerns are raised involving safeguarding issues, liaising with statutory services and referring details on as appropriate.
• To maintain effective electronic and paper-based office information systems and organised records.
• To manage personal mileage and expenses reported on a monthly basis and checked by the Support Team Manager and HR staff.
• To liaise with all relevant statutory and /or voluntary organisations as in the best interests of the service user or family member i.e. DSS, Local Authority Housing Section and Benefits Section, Social Services, etc.
• To participate in any scheduled training, supervisions and appraisals
• To undertake any other duties as may be required.

General Care Society Responsibilities:

• The Care Society is fully committed to the active promotion of equality and diversity in its capacity as an employer and in the provision of all its services. It is the individual responsibility of each staff member to ensure the application of this Policy.
• Under the Health and Safety at Work Act, all employees are required to take care of their own health and safety and that of other employees and members of the public, and to co-operate with the Society in complying with their statutory duties.
• Strict adherence to confidentiality, particularly regarding personal details of staff and service users, is of paramount importance.
• Communication and teamwork is a vital aspect to the success of the Society’s work. Consequently, all members of staff are contracted to attend regular team and organisational meetings as directed, including necessary training.
• To contribute to the development and promotion of the projects and further initiatives within the Society.
• To operate within the Society’s overall vision, policies and procedures.

Person Specification using Competencies

Working on own initiative/ self-reliance

Essential

• Self-direction and motivation to meet support plan objectives and assumes responsibility for own actions

Teamwork

Essential

• Develops effective working relationships and works Co-operatively across TCS teams and with service users.

Customer Focused

Essential

• Delivers excellent customer service and makes decisions centred primarily on the needs of our clients

Interpersonal Skills: Verbal Communication

Essential

• Gains trust and confidence through conversation and tailors content of speech to the level and experience of the client / audience

Interpersonal Skills: Listening Skills

Essential

• Shows patience, empathy and respect for what other people have to say.

Stress Management

Essential

• Able to remain calm under pressure and diffuse tense situations in the face of provocation or hostility

Time Management

Essential

• Establishes a course of action for self and/or others to accomplish specific goals within set timeframes

Integrity

Essential

• Is objective, non-judgemental and maintains confidentiality at all times

Technical Skills

Essential

• Possesses good computer skills, in particular proficiency in MS Office

General Requirement

Essential

• Full Driving Licence and car owner

Language

Desirable

• Ability to speak Welsh