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Telephone Advisor - Nest

Wales only. Blended working approach, both home and Cardiff office based.

Posted 20/06/2022

£20,008 per annum + benefits

Top Reasons to Apply
  1. The Energy Saving Trust is looking to recruit a Telephone Advisor on a permanent contract to join our team in delivering effective and informative advice to householders on energy efficiency across Wales within our Nest Scheme.
  2. If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!
  3. We are looking for individuals to join our team who can work independently whilst working towards team targets. Someone who has good IT skills, excellent telephone, and customer care skills.
Job Description

Closing Date:  1 July 2022

Issue Date:  20 June 2022

Position Ref: RD 899

Location: Wales only. Blended working approach, both home and Cardiff office based.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The Energy Saving Trust is looking to recruit a Telephone Advisor on a permanent contract to join our team in delivering effective and informative advice to householders on energy efficiency across Wales within our Nest Scheme.

If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!

We are looking for individuals to join our team who can work independently whilst working towards team targets. Someone who has good IT skills, excellent telephone, and customer care skills.

In this role you will ensure all enquires are answered and accurately recorded within specified service levels and time scales, whilst actively encouraging households to implement energy saving upgrades and behaviours in their home.

The roles available are full-time, permanent positions, which carry a blended working approach. This means that you could be based both at home and in the office. Ability to speak Welsh is highly desirable though not essential. Working hours are Monday -Friday 9am-6pm. No weekend working or Bank Holidays. 

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance.  Please see our careers page for more info.

For working at home, we would suggest a minimum of 20Mbps download speed.  Please check your connection speed using our recommended online tool here - https://speed.measurementlab.net/

 

You may be requested to share these test results as part of the interview process however, applicants with download speeds slower than stated above will still be given due consideration. 

For more information, please see job description below.

Applications close 1 July 2022, 5pm 

Interview dates: week commencing 18 July 2022

In your cover letter please make reference how you meet the essential areas of the person specification in the job description. Please state the job reference you are applying for in the subject line.

Only people living in the UK with the right to work in the UK may apply for this position.

Company Information

Energy Saving Trust provides leadership and expertise to deliver a zero carbon society. We work with individuals, business, communities and governments to save energy and reduce carbon emissions.

To address the challenge of reaching zero carbon targets, we need to reduce our energy consumption, install new infrastructure and accelerate a move to sustainable, low carbon lifestyles.

We provide advice and support to promote the transition to a smart, decarbonised, decentralised energy system.

We focus on homes, communities and transport to deliver the wider societal and environmental benefits of energy saving, while actively mitigating climate change.

Working for Energy Saving Trust

At Energy Saving Trust our mission is to address the climate emergency.

We are a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We work with governments, businesses and individuals to address the climate emergency and deliver the wider benefits of clean energy as the UK transitions to net zero.

Be part of a positive change

We are an exciting and diverse community, from different backgrounds and fields, united in our mission to address the climate emergency.

We are always looking for bright, committed people with a diverse set of skills and experience to help achieve our goal.

Learning and development

You’ll start your Energy Saving Trust journey with an induction period to set you up for success in your new role. You’ll get to know your new colleagues, understand more about the organisation, our mission, and where you fit in.

You’ll have regular touch points with your manager, as well as clear objectives and a personal development plan. To support your training and development needs, we offer access to courses and information covering professional and personal development, in addition to wellbeing, on our in-house platform.

We’re working to embed a coaching culture in the organisation as we see this as an incredible way to empower our people and build innovation and collaboration into the way we work.

At Energy Saving Trust, we value the health and wellbeing of all our employees. To help you achieve a healthy work / life balance, you’ll be able to access a 24/7 employee assistance helpline via our Employee Assistance Programme, provided by Health Assured, as well as their My Healthy Advantage app.

Key Facts
  • Head Office:

    Energy Saving Trust Wales,

    33 Cathedral Road,

    Cardiff CF11 9HB

Location
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