First Line Support Engineer

Full Time
Job Sector:
Customer Service, Engineering / Technical, IT / Technology, Services / Miscellaneous
South Wales
Salary description:
£21-26, 000
Start Date:
Petrie Recruitment
Job Ref:

Salary: £21-26,000

Contract Type: Permanent

Job Elements: -

·Working with customers to remotely diagnose and rectify faults logged on customers’ equipment to ensure full functionality according to manufacturer’s specifications.

·Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer onsite.

·Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix.

·Provide technical support to field service engineers on a broad range of IT equipment.

·Keeping customers informed at all times of progress of work.

·Work to successful KPI targets set by the Team Leader.

The ideal candidate will have:

·Experience of dealing with customers directly.

·PC and peripheral equipment hardware and software repair experience.

·IT software/hardware qualification

·Customer service qualification

·Good attitude and communication style when dealing with customers.

·Confidence to make decisions on own judgement.

·GCSE Maths and English

·IT hardware and software training

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Company Description

With over a total of over 75 years of recruitment experience in one office our knowledge of the South Wales recruitment market is unprecedented. Since 1992 Petrie Recruitment has striven to provide the highest levels of service through a culture of integrity and honesty. Operating from a central Cardiff office, the small but highly experienced team of recruitment professionals aim to provide the right people with the right jobs in the right time scales.

Privately owned by Paul and Deborah Harris since 2004 when they successfully completed a management buy out from the founder Lillian Petrie upon her retirement. Since that date the owner-managers have worked hard to instil a culture of “sales through service”. Petrie Recruitment does not follow the industry norm of “sales, sales, sales” rather the belief that if you satisfy your existing customers then growth will come naturally.

As a company we can service all industry sectors from highly regulated multi-nationals through to new start-ups.

Geographically we believe it is important to know the area being serviced in order to truly understand candidates backgrounds and factors such as commuting times, for this reason we work exclusively in the South Wales area .

In summary Petrie Recruitment is the small, but perfectly formed, partner of choice for recruitment within South Wales.

Closing Date:

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