First Line Support Engineer

Full Time
Job Sector:
Customer Service, Engineering / Technical, IT / Technology, Services / Miscellaneous
South Wales
Salary description:
£21-26, 000
Start Date:
Petrie Recruitment
Job Ref:

Salary: £21-26,000

Contract Type: Permanent

Job Elements: -

·Working with customers to remotely diagnose and rectify faults logged on customers’ equipment to ensure full functionality according to manufacturer’s specifications.

·Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer onsite.

·Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix.

·Provide technical support to field service engineers on a broad range of IT equipment.

·Keeping customers informed at all times of progress of work.

·Work to successful KPI targets set by the Team Leader.

The ideal candidate will have:

·Experience of dealing with customers directly.

·PC and peripheral equipment hardware and software repair experience.

·IT software/hardware qualification

·Customer service qualification

·Good attitude and communication style when dealing with customers.

·Confidence to make decisions on own judgement.

·GCSE Maths and English

·IT hardware and software training

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Company Description

Petrie Recruitment is a relatively small - but perfectly formed!! - business - and it provides staff for a wide range of (mainly permanent) job categories in several sectors, but does tend to focus on manufacturing and commercial positions, e.g. Engineering, General Management, Production Management, Logistics, Purchasing, H.R., Finance, I.T., Sales/Marketing and all aspects of Administration.

Closing Date:

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