Application Support Analyst

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
Dependent on skills and experience
Start Date:
Petrie Recruitment
Job Ref:

Contract Type: Permanent

Salary: Dependent on skills and experience

Job Elements

·The IT Application Support Analyst is responsible for providing 1st and 2nd line support on specified IT systems for employees remotely, over the phone and in person.

·Responsible for maintaining systems to ensure that they operate without issues and resolving issues when they arise.

·Participating in Problem Management activities to determine root causes of incidents and developing work–around and permanent resolutions including reporting and trending.

·Supplier Management: Work closely with suppliers, ensuring an appropriate technical knowledge transfer and issue resolution occurs in order to provide an overall service.

·Routine maintenance activities such as server restarts, monitoring of system / application logs and general system housekeeping activities.

·Managing / participating with the full lifecycle of changes on allocated systems to ensure change requests are fulfilled according to company guidelines.

·Routine patching and upgrade activities to remain vigilant and managing end-of-life risk and wider implications of required changes/updates.

·Assisting Global Infrastructure Team with Disaster Recovery testing

·Licence management.

·Fulfilling the role of Subject Matter Expert for all assigned technologies.

·Training end users and internal IT Service Delivery Team.

·Some out of hours working will be required as part of this role.

·Some travel may be required as part of this role.

The ideal candidate will have:

·5 years plus IT experience.

·Good understanding of IT technologies such as networking, Servers, desktop and adhoc application support.

·Good understanding of manufacturing industry.

·Experience of ERP (MRP) systems

·Knowledge and experience of working in cross-functional, international project environments in matrix management structure.

·Excellent customer service attitude.

·Must possess a “can do” attitude and be enthusiastic with a positive outlook.

·Excellent planning, organisational and prioritising skills.

·Exceptional attention to detail, with good literacy and numerical skills.

·A self-starter with a high degree of initiative, ability to work independently and as part of a team.

·Good Communication and documentation skills.


Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Company Description

With over a total of over 75 years of recruitment experience in one office our knowledge of the South Wales recruitment market is unprecedented. Since 1992 Petrie Recruitment has striven to provide the highest levels of service through a culture of integrity and honesty. Operating from a central Cardiff office, the small but highly experienced team of recruitment professionals aim to provide the right people with the right jobs in the right time scales.

Privately owned by Paul and Deborah Harris since 2004 when they successfully completed a management buy out from the founder Lillian Petrie upon her retirement. Since that date the owner-managers have worked hard to instil a culture of “sales through service”. Petrie Recruitment does not follow the industry norm of “sales, sales, sales” rather the belief that if you satisfy your existing customers then growth will come naturally.

As a company we can service all industry sectors from highly regulated multi-nationals through to new start-ups.

Geographically we believe it is important to know the area being serviced in order to truly understand candidates backgrounds and factors such as commuting times, for this reason we work exclusively in the South Wales area .

In summary Petrie Recruitment is the small, but perfectly formed, partner of choice for recruitment within South Wales.

Closing Date:

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