Housing Officer

1. The purpose of the role is to deliver a high-quality housing management service for Barcud’s properties that will enable the Association to meet its business objectives and the needs of its tenants.
2. You will also provide a professional high quality, comprehensive and cost-effective day to day housing management service with particular emphasis on customer care in accordance with the Association’s policies and procedures.
3. Good understanding of the scope of Housing Management services and common challenges in delivering this service is essential.

Housing Officer

£36,828

Newtown with Hybrid Working

37 Hours, Full Time, Permanent

Close Date: 1 October 2026

Overall Job Purpose: Deliver a high-quality housing management service for Barcud’s properties that will enable the Association to meet its business objectives and the needs of its tenants.

Key Responsibilities – Housing Management:

• Provide a professional high quality, comprehensive and cost-effective day to day housing management service with particular emphasis on customer care in accordance with the Association’s policies and procedures.
• Take a proactive role in housing management, undertaking tenant visits and appropriate investigations to ensure Barcud’s stock is compliant with tenancy conditions, policies and relevant legislation.
• Lead on Barcud’s voids and letting processes, assisting tenants as they leave and start Barcud tenancies.
• Undertake estate walkabouts to engage with communities and tenants, ensuring Barcud’s properties are maintained to the highest standard.
• Identify issues of maintenance and cleanliness that can be resolved to improve the quality of Barcud’s estates, working with relevant colleagues to initiate these resolutions.
• Provide advice and guidance to tenants, ensuring an accessible and informative service is provided for tenants.
• Maintain thorough and accurate records of Housing Management activities.
• Arrange and attend tenant meetings as and when required.
• Encourage tenants to engage with Barcud and influence service delivery.
• Promote and ensure compliance with Barcud’s Housing Management policies and standards.
• Work closely with income recovery and tenancy sustainment colleagues to assist tenants in need and ensure issues of tenancy breaches and rent arrears are resolved swiftly.
• Handle matters of anti-social behaviour swiftly and effectively, escalating appropriate issues when suitable.
• Develop positive relationship with tenants and relevant external stakeholders, including Local Authorities.
• Deputise for the Senior Housing Officer when required.

Personal Specification

This person specification details the experience and skills for the position of Housing Officer at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D).

Qualifications

• Educated to A Level standard or equivalent, including English Language at GCSE level.
• A recognised relevant professional qualification, particularly from the Chartered Institute of Housing. (D)
• Management qualification. (D)
• Full driving licence.

Experience

• Delivering a Housing Management service that is high-quality and customer focused.
• Experience resolving complex Housing Management issues.
• Undertaking tenant visits and estate walkabouts.
• Fostering strong relationships with a range of external stakeholders.
• Handling anti-social behaviour instances.
• Maintaining thorough and accurate records.
• Monitoring and managing the compliance of Housing Management services with an organisation’s policies and standards.
• Public sector or Housing Association experience.

Skills / Knowledge 

• Good understanding of the scope of Housing Management services and common challenges in delivering this service. 
• Knowledge of current legislation and national policies relating to Housing Management.
• Willing to learn Welsh to ALTE level 3 within 2 years (if not already a Welsh speaker).
• A strong commitment to a people focused culture
• Ability to promote equality and diversity in all aspects of employment and service delivery.
• Sound numerical, reasoning and written communication skills.
• Ability to manage, develop and implement processes, procedures and systems relating to tenancy management, sustainment and income.
• Able to set appropriate and challenging performance targets for self.