Repairs Manager

A fantastic opportunity for a Repairs Manager has come available for a well-respected housing provider based in Cardiff!

You will be based at their head office in Cardiff with hybrid working available

As the Repairs Manager , if you have a strong track record of managing a DLO and building up and upskilling a team, I want to speak with you

Repairs Manager duties:

• Lead on the delivery of a safe, high-performing and customer-focused multi-trade responsive repairs service, ensuring services align with organisational priorities and regulatory requirements.
• Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision-making and provide assurance to senior leadership.
• Manage the reactive repairs budget, ensuring effective financial control and value for money services.
• Lead the procurement, appointment and performance management of external contractors, ensuring contractual compliance, quality standards, and value for money outcomes for customers.
• Lead, manage and mentor the Repairs Team Operational Leads, setting clear direction and standards in line with industry best practice and ensuring robust training and development is in place.

• Significant experience within managing and delivering high quality repairs services
• Extensive knowledge of health and safety and other relevant legislation and regulations
• Knowledge of the WHQS (Welsh Housing Quality Standard), including HHSRS
• Experience managing a DLO
• Experience dealing with a customer contact centre
• Experience driving efficiency's and cost control