Administrative Officer (Student Hub)

1. Cardiff University is looking to hire an Administrative Officer for Student Hub.
2. You'll be responsible to provide detailed advice and guidance on student administrative processes and procedures to internal and external customers.
3. Ability to speak/understand Welsh or a willingness to learn is desirable in this post.

This role is to provide comprehensive and professional support to the School of Geography and Planning, providing support and guidance on professional administrative support, delivering excellent customer service to staff and students.

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance. This would be discussed further on a successful appointment.

Key Duties

• Provide detailed advice and guidance on student administrative processes and procedures to internal and external customers (staff, students or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues.
• Work with others to make recommendations to improve our ways of working.
• Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides to its customers.
• Perform a variety of administrative duties to support the team and department achieve its objectives.
• Gather and analyse data (e.g. student extenuating circumstances) so that informed decisions can be made, establishing basic trends and patterns in the data and providing reports and recommendations for management.
• Instruct and guide colleagues across the University within student administration as required.

General Duties

• Abide by all University policies and undergo appropriate personal and professional development.
• Perform other duties which are not included above, but which will be consistent with the role.
• Uphold the Professional Services Values & Behaviours.
• Abide by University policies on Health and Safety and Equality and Diversity

Person Specification

• Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on student administration and student/customer experience.
• Evidence of a good standard of numeracy and IT literacy.
• Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.
• Specialist knowledge of student administration or student/customer experience.
• Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding. 
• Ability to advise and influence key stakeholders in your area of work.
• Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered.
• Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
• Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.
• Experience of working in a similar role or environment, e.g. Higher Education.
• Ability to speak/understand Welsh or a willingness to learn.