IT Service Desk Analyst

IT Service Desk AnalystFull Time Permanent Up to £35,000 per annum We are currently recruiting for an IT Service Desk Analyst on behalf of a growing organisation looking to strengthen its internal IT support team. This is an excellent opportunity for someone with previous helpdesk or IT support experience who enjoys delivering first-class customer service and resolving technical issues in a fast-paced environment.The Role As the first point of contact for IT-related issues, you will provide first-line support across hardware, software, Microsoft 365, and basic networking. You'll be responsible for logging and managing incidents, supporting users across the business, and assisting with onboarding, device setup, and account administration.Key Responsibilities

• Provide first-line IT support via phone, email, and ticketing systems.
• Troubleshoot hardware, software, and connectivity issues.
• Support Microsoft 365 applications including Outlook and Teams.
• Configure laptops, desktops, printers, and mobile devices.
• Assist with user onboarding/offboarding and access management.
• Support IT security processes including MFA, patching, and antivirus.

• Previous experience in an IT support/helpdesk environment.
• Strong knowledge of Windows OS and Microsoft 365.
• Basic networking and hardware troubleshooting skills.
• Excellent communication and customer service abilities.