Senior Payroll Officer

1. Vacancy exists for Full Time AfC Band 4 Senior Payroll Officer within NHS Wales Shared Services Partnership (NWSSP) based at Companies House Cardiff. 
2. The post holder will be required to respond to payroll enquiries therefore must have excellent communication skills, be tactful, persuasive and diplomatic. 
3. The successful candidate will be required to manage customer expectations and provide an excellent customer experience when dealing with customers. 

Vacancy exists for Full Time AfC Band 4 Senior Payroll Officer within NHS Wales Shared Services Partnership (NWSSP) based at Companies House Cardiff. The successful post holder will work as part of a payroll team providing a payroll service to NHS Wales organisations.  

Must have experience working in a payroll capacity with in depth knowledge of the Statutory Payments/ Deductions. Working knowledge of the Agenda for Change Terms and Conditions of Service; Medical & Dental Terms and Conditions of Service and NHS Wales employment related policies is desirable.

Requirement to ensure payroll output is verified to standard reports for payroll consistency and accuracy. Contribute to NWSSP Payroll Services Key Performance Indicators 

Requirement to participate in training of junior staff.   

The post holder will be required to respond to payroll enquiries therefore must have excellent communication skills, be tactful, persuasive and diplomatic. The successful candidate  will be required to manage customer expectations and provide an excellent customer experience when dealing with customers.  To that end, experience in customer service is essential.  Candidates should be IT literate and specifically will need to evidence knowledge of Microsoft Office products.

The department is currently undergoing modernisation and are reviewing digital solutions which candidates will be encouraged to be involved in.

Main duties of the job

• Experienced Senior Payroll Officer.   
• Excellent working knowledge of payroll processes and procedures. 
• Excellent working knowledge of Statutory Payments/Deductions.
• Knowledge and application of Agenda for Change Terms and Conditions of Service (AFC), Medical and Dental Terms and Conditions of Service (M&D) and NHS Wales/Organisation Policies and procedures. 
• Ability to analyse payroll/financial data.
• Ability work on computerised payroll system, knowledge of working within Electronic Staff Record (ESR) will be an advantage. 
• Microsoft excel qualification or ability to demonstrate an excellent.
• Excellent organisation skills required. Ability to work under pressure and to deadlines. 
• Minimum 5 GCSEs or equivalent including Maths and English. 
• NVQ Level 4 or ability to demonstrate equivalent experience within a Payroll capacity. 
• The successful post holder be work as part of a payroll team but will also be required to work independently. 
• This is an Agile Working post so a reliable home broadband connection is required as well as suitable home-working arrangements.
• The successful post holder will have the benefit of the opportunity for membership of the NHS Pension Scheme and generous Annual Leave/Public Holiday entitlement.
• The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Working for our organisation

We have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do. We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do. We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.  We respect and value our people and strive for a culture of compassion and inclusivity.  We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks. We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.