£31,490 - £34,902 a year
Please note: if you do not meet the Welsh language requirements specified i.e. ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
An exciting opportunity has arisen for a Senior Advisor within NRW’s Customer Hub. You will be the specialist for a specific function of work, which will include either Freedom of Information requests, Complaints or complex customer requests for information, liaising and advising the business to ensure we comply with legislation and provide first class customer service. You will also support the development of the Customer Hub and proactively advise the rest of the business to ensure the highest level of customer service across the organisation.
Qualifications and Skills
Benefits: Civil Service Pension, 28 days annual leave, rising to 33 days over 5 years, flexible working options, occupational health including counselling and counselling and eye care services, childcare vouchers and salary sacrifice schemes.
Natural Resources Wales (Welsh: Cyfoeth Naturiol Cymru) is a Welsh Government sponsored body, which became operational from 1 April 2013, when it took over the management of the natural resources of Wales.
It was formed from a merger of the Countryside Council for Wales, Environment Agency Wales, and the Forestry Commission Wales, and also assumed some other roles formerly performed by the Welsh Government.