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View job in - ENG|CYM

Complaints Handling Specialist / Quality Engineer

Rhondda Cynon Taf

Posted 19/11/2021

up to £30,000

Job Description

Contract Type: Agency Temp
Salary: up to £30,000
Job Elements

  • Develop subject matter expertise in multiple complaint handling systems and processes to support a global organisation
  • Review each complaint and determine eligibility for adverse event reporting
  • Evaluate and track complaints through complaint process workflow to closure
  • Coordinate complaint closures per established business metrics.
  • Ensure completeness of complaint files prior to closure
  • Coordinate customer returns activities with Engineers, Logistics and Planning department and communicate feedback to Customer Service Engineers (CSE)
  • Collaborate with a variety of diverse persons such as Engineers, Scientists, Specialists, Field Service Engineers, Professional Customers and Manufacturing personnel to facilitate the complaint investigation process globally.
  • Assist with internal/external audits in support of complaint handling
  • Compile complaint trends for management reviews and support of product reliability reviews

The ideal candidate will have:

  • Bachelor's degree / HNC or equivalent work experience
  • Three years' experience processing complaints in an ISO9001:2015 accredited manufacturing business.
  • Ability to work in a matrixed organizational structure, developing strong relationships with multi-national business partners
  • Exceptional attention to detail
  • Ability to work independently with minimal supervision
  • Strong data analysis skills and proficiency in electronic data management systems
  • Superior interpersonal, verbal and written communication skills
  • Exceptional organizational, negotiation, and problem-solving skills

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Company Information

With over a total of over 75 years of recruitment experience in one office our knowledge of the South Wales recruitment market is unprecedented. Since 1992 Petrie Recruitment has striven to provide the highest levels of service through a culture of integrity and honesty. Operating from a central Cardiff office, the small but highly experienced team of recruitment professionals aim to provide the right people with the right jobs in the right time scales. Privately owned by Paul and Deborah Harris since 2004 when they successfully completed a management buy out from the founder Lillian Petrie upon her retirement. Since that date the owner-managers have worked hard to instil a culture of “sales through service”. Petrie Recruitment does not follow the industry norm of “sales, sales, sales” rather the belief that if you satisfy your existing customers then growth will come naturally. As a company we can service all industry sectors from highly regulated multi-nationals through to new start-ups. Geographically we believe it is important to know the area being serviced in order to truly understand candidates backgrounds and factors such as commuting times, for this reason we work exclusively in the South Wales area. In summary Petrie Recruitment is the small, but perfectly formed, partner of choice for recruitment within South Wales.

Key Facts
  • Employees:


  • Head Office:

    Oddfellows House, 19 Newport Road, Cardiff

  • Number of staff:


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