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View job in - ENG|CYM

Customer Program Manager


Posted 18/06/2021

£30-40k pa plus excellent benefits

Job Description

Contract Type:Permanent
Salary : £30-40k pa plus excellent benefits
Job Elements

  • Program and Project manage all day-to-day communications internally and externally for allocated Customer Accounts.
  • Work alongside Customer Account Managers to support and to gather client requirements, developing an implementation schedule and quarterly financial forecasts, and executing the roll-out.
  • Act as the customer representative within business for escalation and support.
  • Project manage multi-disciplined teams to ensure that projects are delivered to time cost and quality.  
  • Contribute to the strategic agenda of the business unit taking a commercial approach to activities. 
  • Ensure deliverables are provided on-schedule and with appropriate accuracy and completeness, with progress management reviews are scheduled and tracked appropriately.
  • Measure, monitor, and report progress to the leadership team.
  • Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc., to gain cooperation of others.
  • Project manage allocated RFQ’s (requests for quotes)
  • Maintain a regular interface with customer – developing & nurturing a long term relationship

The ideal candidate will have:

  • Be able to demonstrate experience in a customer facing, account/program management role preferably within a manufacturing environment.
  • Project Management and excellent communication skills.
  • Ability to delivering projects and programmes to time, cost and quality. 
  • Ability to maximising customer potential to support greater throughput of revenue. 
  • Be confident with excellent  interpersonal/presentation skills and have the ability to communicate at all levels within an organisation
  • Have a flexible approach and be able to work to a high level of accuracy with the ability to meet deadlines
  • Be highly computer literate with an excellent working knowledge of all Microsoft Office Suites

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Company Information

With over a total of over 75 years of recruitment experience in one office our knowledge of the South Wales recruitment market is unprecedented. Since 1992 Petrie Recruitment has striven to provide the highest levels of service through a culture of integrity and honesty. Operating from a central Cardiff office, the small but highly experienced team of recruitment professionals aim to provide the right people with the right jobs in the right time scales. Privately owned by Paul and Deborah Harris since 2004 when they successfully completed a management buy out from the founder Lillian Petrie upon her retirement. Since that date the owner-managers have worked hard to instil a culture of “sales through service”. Petrie Recruitment does not follow the industry norm of “sales, sales, sales” rather the belief that if you satisfy your existing customers then growth will come naturally. As a company we can service all industry sectors from highly regulated multi-nationals through to new start-ups. Geographically we believe it is important to know the area being serviced in order to truly understand candidates backgrounds and factors such as commuting times, for this reason we work exclusively in the South Wales area. In summary Petrie Recruitment is the small, but perfectly formed, partner of choice for recruitment within South Wales.

Key Facts
  • Employees:


  • Head Office:

    Oddfellows House, 19 Newport Road, Cardiff

  • Number of staff:


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