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Customer Service Executive - Cardiff

Cardiff

Posted 13/09/2021

£18,750

Top Reasons to Apply
  1. V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team.
  2. As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times.
  3. You'll make a positive impact on every customer calls, having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
Job Description

Customer Service Executive

Location: Cardiff
Department: Customer Services
Salary Details: £18,750
Contract Type: Permanent

About The Role

We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class  service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre. 

At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call. From here you can discover various specialisms via our 'Connect and Learn' scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more. 

What you will do

As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You'll make a positive impact on every customer calls, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.

Our opening hours are Monday to Friday 8.00am - 8.00pm, Saturday 9.00am to 6.00pm and Sunday 10.00am to 5.00pm. You will be scheduled  a flexible shift pattern covering these hours for a total of 35 hours per week.

Can you do it? 

We are looking for potential. People who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, team work and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as a part of a lively team then you could be part of a growing business who are approachable, driven and hold the customer at the heart of everything they do.

If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.

How you will be rewarded

  • Our entry level salary is £18,750 per annum, you also get; 
  • Life assurance 
  • Matched pension contributions 
  • 25 days annual leave plus bank holidays and your birthday off, on us!
  • A wide range of flexible benefits from Cycle2Work to private healthcare.
  • Free fruit and hot drinks throughout the day.
  • Paid volunteering days and matched charity fundraising.
  • Free parking 

At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

V12 Retail Finance
Company Information

V12 Retail Finance Technology is constantly transforming the retail sector and we’ve been at the cutting edge of retail finance from the start offering pioneering, multi-channel access and functionality. We don’t believe in standing still and we’re always looking for new ways that our smart technology can work even smarter to delight your customers. Part of the Secure Trust Bank family, we also have the financial backing to make our pricing, products and services work for you. And, our customer first culture means we understand what will make your customers keep coming back time and again. Secure Trust Bank is the only UK bank awarded a Customer Service Excellence accreditation. We arrange and administer retail finance loans on behalf of Secure Trust Bank PLC, who is the lender. Secure Trust Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Key Facts
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