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View job in - ENG|CYM

Customer Service Advisor


Posted 16/07/2021

Earnings £19k - £20k.

Job Description

Contract Type: Permanent
Salary / Benefits etc.: Earnings £19k - £20k.
Job Elements: -

  • To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service required to meet the contractual requirements of the customers
  • Provide telephone and email service for the contact centre 8am – 7pm Monday to Friday, Saturday 8am – 5.30pm and Sunday 9am – 5pm on a rota basis.
  • Co-ordinate field service engineers’ visits to customer sites and escalate service requests to the appropriate team or organisation.
  • Complete call incident reports, detailing field service engineers’ involvement in sensitive calls for management and customers as required.
  • Update and maintain the company database.
  • Complete daily shift handovers to pass issues to colleagues and shift engineers.
  • Take an active role in streamlining processes and improving customer service.

The ideal candidate will have:

  • An efficient and organised manner
  • Strong communication skills both verbal and written especially in relation to customers
  • Logical and methodical approach with the ability to enter data accurately into a reporting system as well as talking to the customer at the same time
  • Strong computer skills and aptitude for understanding technical issues
  • GCSE education – English and Maths at a reasonable grade

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Company Information

With over a total of over 75 years of recruitment experience in one office our knowledge of the South Wales recruitment market is unprecedented. Since 1992 Petrie Recruitment has striven to provide the highest levels of service through a culture of integrity and honesty. Operating from a central Cardiff office, the small but highly experienced team of recruitment professionals aim to provide the right people with the right jobs in the right time scales. Privately owned by Paul and Deborah Harris since 2004 when they successfully completed a management buy out from the founder Lillian Petrie upon her retirement. Since that date the owner-managers have worked hard to instil a culture of “sales through service”. Petrie Recruitment does not follow the industry norm of “sales, sales, sales” rather the belief that if you satisfy your existing customers then growth will come naturally. As a company we can service all industry sectors from highly regulated multi-nationals through to new start-ups. Geographically we believe it is important to know the area being serviced in order to truly understand candidates backgrounds and factors such as commuting times, for this reason we work exclusively in the South Wales area. In summary Petrie Recruitment is the small, but perfectly formed, partner of choice for recruitment within South Wales.

Key Facts
  • Employees:


  • Head Office:

    Oddfellows House, 19 Newport Road, Cardiff

  • Number of staff:


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