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Customer Onboarding Administrator

Cardiff

Posted 11/02/2021

£18,500

  1. You will be responsible for reviewing and processing manual documentation in relation to retail finance applications in line with internal and regulatory requirements, along with handling inbound calls and make outbound calls, where required.
  2. As a part of this role, You will process queries from retailers as well as requests from other internal departments and escalating priority cases timely in order to further enhance customer experience.
  3. Previous experience of customer contact and administration duties would be a benefit.
Job Description

Customer Onboarding Administrator

Location: Cardiff
Department: Risk and Compliance
Salary Details: £18,500
Contract Type: Permanent

About The Role:

What you will do

You will be responsible for reviewing and processing manual documentation in relation to retail finance applications in line with internal and regulatory requirements, along with handling inbound calls and make outbound calls, where required.

You will process queries from retailers as well as requests from other internal departments and escalating priority cases timely in order to further enhance customer experience.

What you will bring

We are looking for someone with excellent communication skills and excellent attention to detail.

Previous experience of customer contact and administration duties would be a benefit.

Everyone is different. Everyone is valued.

We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

About The Company

Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.

Company Information

V12 Retail Finance Technology is constantly transforming the retail sector and we’ve been at the cutting edge of retail finance from the start offering pioneering, multi-channel access and functionality. We don’t believe in standing still and we’re always looking for new ways that our smart technology can work even smarter to delight your customers. Part of the Secure Trust Bank family, we also have the financial backing to make our pricing, products and services work for you. And, our customer first culture means we understand what will make your customers keep coming back time and again. Secure Trust Bank is the only UK bank awarded a Customer Service Excellence accreditation. We arrange and administer retail finance loans on behalf of Secure Trust Bank PLC, who is the lender. Secure Trust Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Key Facts
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