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Account Manager

Cardiff

Posted 13/10/2020 by Petrie Recruitment

£32k plus car allowance

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Job Description

Job title of vacancy:

Account Manager

Salary / Benefits etc.:

Salary £32k plus car allowance

Job Elements: -

  • To manage a portfolio of customers, ensuring stable and profitable relationships are maintained.
  • Attend regular review meeting with customers via face to face meetings/remote video meetings or conference calls as required.
  • Establish and maintain effective communication links with other Company departments to ensure that the customer objectives are achieved. This will involve regular meetings with the staff based in Cardiff.
  • Liaise internally within the organisation to resolve customer issues that arise.
  • Provide feedback to relevant Company departments about customer complaints and problems with a goal to preventing the problem in the future.
  • Maintain accurate records of all contractual customer information and be aware of the contractual obligations of the customer contract to ensure that the Company and customer comply with them.
  • Prepare and review regular customer reporting information that is provided to the customer.
  • Report on a weekly basis any significant opportunities, issues or threats with their account to the Senior Account Manager.
  • Identify and report new sales opportunities with existing customers and develop a plan to maximise the profitable revenues of those customers.
  • Notify the finance and administration department of any potential disputes regarding invoices submitted by the Company and assist in the payment of any customer invoices that are overdue.

The ideal candidate will have:

  • Strong communication skills both verbal and written at all levels, externally and internally within the organisation
  • Excellent planning and organisation skills, able to meet deadlines
  • Strong interpersonal skills and able to deal with conflict
  • Able to act as a good ambassador for the company
  • High level of computer literacy
  • Effective time management skills
  • Able to negotiate with customers
  • Effective influencing skills, both with customers and internally within the organisation
  • Experience of managing corporate customer accounts
  • Experience of attending customer sites and dealing with customer related problems and issues

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Company Information

With over a total of over 75 years of recruitment experience in one office our knowledge of the South Wales recruitment market is unprecedented. Since 1992 Petrie Recruitment has striven to provide the highest levels of service through a culture of integrity and honesty. Operating from a central Cardiff office, the small but highly experienced team of recruitment professionals aim to provide the right people with the right jobs in the right time scales. Privately owned by Paul and Deborah Harris since 2004 when they successfully completed a management buy out from the founder Lillian Petrie upon her retirement. Since that date the owner-managers have worked hard to instil a culture of “sales through service”. Petrie Recruitment does not follow the industry norm of “sales, sales, sales” rather the belief that if you satisfy your existing customers then growth will come naturally. As a company we can service all industry sectors from highly regulated multi-nationals through to new start-ups. Geographically we believe it is important to know the area being serviced in order to truly understand candidates backgrounds and factors such as commuting times, for this reason we work exclusively in the South Wales area. In summary Petrie Recruitment is the small, but perfectly formed, partner of choice for recruitment within South Wales.

Key Facts
  • Employees:

    6

  • Head Office:

    Oddfellows House, 19 Newport Road, Cardiff

  • Number of staff:

    6

Location