Front Line Manager

Front Line Manager

We have an exciting opportunity for a Development Baker to join our NPD team here at our Ultrapharm site.

Job Purpose

The role in Ultrapharm is responsible for managing a production team tasked with ensuring that a range of challenging KPIs within the department are constantly exceeded. The role plays a key part in assisting with the implementation of the strategy for the manufacturing area and will work on a number of improvement projects, whilst ensuring that the team is engaged and performing to a high level.

Role Key Accountabilities    

  • To demonstrate inspiring leadership, which motivates and engages teams to achieve high performance and drives performance of the department forward
  • To contribute to the development of the long term manufacturing strategy, and implement initiatives geared towards operational excellence.
  • Accountability for the effective implementation and monitoring of people management including policy and procedures relating to performance management, attendance management, quality and employee relations activities
  • To develop a culture of high performance and improvements amongst teams, where employees are motivated and engaged
  • Ensure that staff are kept safe, by promoting safe behaviours at all times, and taking accountability for the health and safety action plans and improvements
  • To ensure that all roles work in line with process, policy and practice
  • To provide coaching and mentoring, putting in place plans for succession planning and talent management to meet the needs of the department, and develop people in line with performance and role needs so they can achieve their potential  
  • To ensure that lean activities are carried out, and continuous improvement initiatives are implemented and embedded effectively  
  • Ensuring that KPIs and targets are met within the department

Knowledge, Skills and Experience

  • Previous experience of leading manufacturing teams
  • Previous experience in an operational management role, working in a fast paced environment.
  • Preferred ILM 5 leadership qualification (or commitment to working towards this qualification during tenure).
  • Experience of working in a large and diverse workforce, dealing with conflict and difficult situations
  • Demonstrate experience and knowledge in the application of Health and safety at work. IOSH Managing Safety is a desirable
  • Demonstrable experience in delivering improvement initiatives, and change management
  • Previous experience of being accountable for and successfully achieving KPIs

Personal Attributes and Behaviours 

  • Leading and supervising – sets direction and standards, delegating, motivating, empowering, developing others and recruiting talent
  • Planning and organising – setting objectives, planning, establishing contingencies, resources and people, monitoring progress.
  • Analysing information – strong analytical skills, probes for clarity, produces solutions, makes considered judgements, is able to think systematically
  • Coping with pressures and setbacks – Coping with pressure, keeping emotions under control, balancing work and personal life, keeping optimistic, handling criticism
  • Persuading and influencing – making an impact, gaining agreement, negotiating, persuading, influencing, convincing, promoting ideas, managing conflict
  • Working with people – understanding of others, adapts to others, listens, consults and supports
  • Adapting and responding to change – accepts new ideas, adapts interpersonal style
  • Communication – Strong communications skills that positively engage employees at all levels
  • Role Model – works in line with the Company Values at all times, demonstrating role model behaviours and encourages others to do the same 


  • Direct reports: Area Supervisors, production operatives
  • Budget and finance: there is no direct budget responsibility
  • Key working relationships: Factory Manager, Process Improvement & Development, Engineering Manager, Technical, Hygiene Manager, Supply Chain Team

Key Performance Indicators (KPI’s)

  • Labour cost
  • Quality (Complaints)
  • Waste
  • OEE (efficiency targets per line)
  • Plan adherence
  • People – Absence, Turnover, Agency Usage

If you are interested in this position please click the ‘Apply Now’ button below and submit your CV

Company Description

Finsbury Food Group is a leading speciality bakery manufacturer, producing a diverse range of cakes, bread and bakery snack products for the major UK multiple retailers, and for the foodservice channel. Finsbury acquired the Fletchers Bakery Group in 2014 and Johnstone Just Desserts in 2015 making Finsbury one of the largest speciality bakery groups in the UK, with annualised revenues of approximately £300m.

The Group includes the following brands and companies: Lightbody, Memory Lane Cakes, Campbell’s, Fletchers, Kara, Grain D’Or, Nicholas & Harris, Johnstone’s Food Service and Lightbody Europe.

Memory Lane Cakes site in Cardiff is one of the UK’s leading suppliers of pre-packed cakes, producing under the Thornton’s, Disney, Weight Watchers and Universal brands, as well as its own brand. Memory Lane is one of Cardiff’s largest Private employer, with around 850 staff fulfilling a round-the-clock operation at its eight-acre site, producing millions of cakes, tray bakes and seasonal treats each year. Our vision is to ‘be the leading specialty bakery group in the UK’ and we achieve this through recruiting people that deliver against our core values of Teamwork, Honesty, Communication, Ownership and Respect.

Closing Date:

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