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Domiciliary Care and Community/ Family Support Worker

Part Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care, Medical
North Wales
Salary description:
£8.79 per hour
Start Date:
Job Ref:

Hours: Bank
Salary: £8.79 per hour
Based at: Working across the counties of Conwy/Denbighshire
Responsible to: Service Managers, County Manager

Job Purpose:

Under the direction of the Hafal Service Managers, working as part of a team or lone working to support and improve the lives of people with serious mental illness and their carers. By contributing to the delivery of Hafal’s Registered Services, Carers service and groups in line with our commitment to principles of empowerment, self-management and recovery and ensuring compliance with internal and external quality standards inspection and regulation (including CIW).

About this job:

These services have been developed in partnership with local authorities and the Health Board. Hafal provides a range of services to adults and Carers of those who are experiencing a mental illness. The support can be in line with independent living domiciliary care, group work and activities or 1:1 floating support working out in the community and in people’s homes. The service also supports Carers through one to one support, group work, social activities, and carer assessments.

The aim of the staff team, therefore, will be to encourage and enable clients to reach a greater level of independence over a reasonable period of time. Includes working to a shift pattern which will include mornings, afternoons, nights and sleep-ins / weekends.

Main Duties and Responsibilities:

  • Providing services on a one-to-one casework basis.
  • Providing services on a group basis.
  • Assisting the client in identifying a suitable home, managing their tenancy agreement and their discharge from hospital.
  • Receiving and dealing with referrals from other agencies e.g. acute services.
  • Identifying and meeting the housing and related support needs of individuals prior to hospital admission, during their stay in hospital and post discharge from hospital for a time limited period in accordance with their support/care plan
  • Supporting and assisting clients with the following:
  • Feeling secure within their home
  • Increasing independent living skills
  • Use appliances safely and maintaining reasonable domestic standards
  • Personal finance, budgeting, and accessing benefits
  • Mental and physical healthcare
  • Self-management of medication
  • Attending appointments
  • Visitors and their access to individual’s property
  • Building and maintaining relationships with neighbours, families, friends, professionals Developing skills and interests
  • Pursuing training/educational/employment goals and aspirations
  • Pursuing leisure/recreational goals and interests
  • Developing links with the local community-based resources and opportunities
  • Signposting, joint work and referral on to other specialist agencies, intervening in crisis situation
  • Recognition of and coping strategies in respect of risk, triggers and avoiding relapse
  • Housing move-on planning and arrangements from the housing project (resettlement activities)
  • Promoting recovery
  • Providing support/ assessments for Carers.
  • Maintaining records and statistics required to monitor and evaluate the effectiveness of the service
  • Working in accordance with Hafal’s Recovery Programme
  • Working to an agreed rota as part of individual’s care packages, care, and support plans.

Employee Responsibilities

  • Ensure all policies and procedures are followed in a clear and consistent manner
  • Ensure the performance of your duties is in line with our values
  • Identifying and ensuring that your training and development needs are met through regular support & supervision and annual appraisals
  • To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies
  • As with all employees, workers and volunteers; to encourage people to join Hafal as a member
  • To carry out all reasonable tasks commensurate with this post as directed by Hafal Management

Company Description

Hafal empowers people with serious mental illness and their families to achieve a better quality of life, to fulfil their ambitions for recovery, to fight discrimination, and to enjoy equal access to health and social care, housing, income, education and employment. Hafal (meaning “equal”) operates over 60 projects across Wales including supported housing, employment, and other community-based services.

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