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BOSS Learning & Employment Mentor (Gwent)

Full Time
Job Sector:
Charity / Not for Profit, HR / Training, Nursing / Social Care
South Wales
Blaenau Gwent
Salary description:
£16, 832 per annum
Start Date:
The Wallich
Job Ref:

BOSS Learning & Employment Mentor (Gwent)

Reports To: BOSS Projects Manager

Term: Fixed term until 31st October 2021

Based At: Gwent

Salary: £21, 422 per annum

Hours of work: 37.5 hours per week, Monday - Friday 9.00am - 17.00am with flexibility

Closing Date: 12 Nov 2019 12:00PM


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

BOSS (Building Opportunities, Skills & Success) is an innovative National Lottery Community Fund and Moondance Foundation funded programme for people with offending backgrounds. The project is now in its second phase after continuation of funding. BOSS aims to reduce reoffending and unemployment by providing pre & post-release mentoring and support to men and women across South Wales

The second phase of BOSS will support people with offending backgrounds to improve their resilience, wellbeing and employability through intense mentoring and support, providing access to counselling and psychotherapy, and creating access to learning and training opportunities. The project will continue to work with corporate partners to create sustainable pathways into employment.

This post is subject to satisfactory a Basic Disclosure & Prison Security Clearance.

Purpose of Role

The post holder will be responsible for managing a caseload of service users, providing one to one mentoring and holistic support. As part of this role they will be expected to design and deliver a series of interventions with the aim to improve the resilience, wellbeing and employability of those individuals being supported. This will be achieved by providing access to counselling, further learning and training, and creating opportunities to obtain work based qualifications.

The post holder will support the team to deliver a prison based learning programme of pre-employment soft skills and provide transitional support for prison leavers resettling into the community. The post holder will be expected to work alongside members of staff from HMPPS, corporate employer partners and wider stakeholders.

This role falls within the Participation & Progression Team supporting the implementation of the Involvement, Learning, Volunteering Strategy

Person Profile


  • Knowledge of welfare to work and the benefit system
  • Knowledge of services available to assist long term unemployed and working age claimants into work
  • Knowledge and understanding of legal frameworks in which The Wallich works, (e.g. POVA, Child Protection, Mental Health Act, Health & Safety at Work Act, Misuse of Drugs Act).
  • Knowledge and understanding of Adverse Childhood Experiences (ACEs)

Experience & Qualification

  • Hold an Education & Training (EAT) qualification or be willing to achieve
  • Experience of assessing and managing risk
  • Experience of working with individuals with complex needs, in particular those involved in the Criminal Justice System
  • Experience of working with vulnerable adults on a one to one and group basis
  • Experience of delivering workshops and training sessions
  • Experience of cross sector working
  • Experience of using database systems to monitor outcomes

Personal Qualities & Competencies

  • Ability to form positive working relationships with members of the team and the wider organisation.
  • An understanding of the barriers that prison leavers and ex-offenders face during resettlement and when seeking employment.
  • Ability to understand and work within professional boundaries.
  • Able to manage conflict and effectively deal with challenging situations.
  • Ability to gather and provide appropriate information and data.
  • Excellent communication skills, verbal and written.
  • Competent using Microsoft Word, Excel and MS Outlook to an intermediate level.
  • Flexible and able to meet the changing needs of the service


  • Driving licence and own vehicle is essential for this role.
  • Ability to communicate in Welsh is desirable but not essential.

Interview date: 22nd November 2019

New employees are required to attend a 5 day Organisational Induction at the start of their employment.

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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