Customer Services Manager

Contract:
Permanent
Category:
Full Time
Job Sector:
Customer Service
Region:
South Wales
Location:
Cardiff
Salary description:
Competitive
Posted:
13/11/2019
Start Date:
ASAP
Recruiter:
Advantage Resourcing
Job Ref:
782353957

A leading financial services organisation embarking on a period of significant growth are seeking a new Customer Services Manager to join a collaborative and dynamic leadership team. Reporting directly to the Senior Customer Services Manager, responsibilities include:
* Demonstrating strong people and operational leadership skills.
* Forecasting volumes based on demand and planning team rotas accordingly.
* Positively influencing and contributing to the team culture.
* Motivating, coaching and developing teams leads and teams.
* Reporting MI accurately, analysing the root cause, and making recommendations.
* Providing exceptional customer service.
* Actively improving the customer journey and customer satisfaction.
* Proactively seeking solutions for potential issues.
* Successfully and sustainably scaling the Customer Service function.

Essential experience includes:
* Accountable leader with strong customer focus.
* Experience managing large teams in a 24/7 contact centre environment.
* Ability to train teams and adapt to training styles.
* Ability to adapt to, and lead teams through change.
* Excellent written and verbal communication skills.
* Ability to balance workload and schedules with multiple priorities.

This is a unique and interesting opportunity, please contact Mary Fahy at Advantage Resourcing for further details. Advantage Resourcing is a service driven recruitment consultancy.

Company Description

Closing Date:
11/12/2019

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