Customer Care Executive

Contract:
Contract
Category:
Full Time
Job Sector:
Customer Service
Region:
South Wales
Location:
Newport & Torfaen
Salary description:
Competitive
Posted:
13/11/2019
Start Date:
ASAP
Recruiter:
Page Personnel Finance
Job Ref:
782353317

Do you have a strong background in customer service and customer account management?

Are you looking for a challenging role that offers exposure and development?

6 MONTH CONTRACT - POTENTIAL OF PERMANENT

If so, please apply below:

Client Details

The client / what's on offer:

- Market leading organisation

- Operates across the whole UK

- Starting salary between £20,000 and £22,000

Description

ROLE OVERVIEW:

The role holder will be an experienced account manager who is passionate about customer service. Developing long-term relationships, seeking opportunities to increase sales whilst ensuring smooth delivery of service.

KEY RESPONSIBILITIES:
* The ability to quickly identify clients' needs and exceed expectations
* Ensure the timely and successful delivery of solutions according to client needs
* Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
* Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
* Prepare reports on account status
* Receiving high volumes of incoming calls, identify customer needs and present solutions to exceed client expectations.
* Monitor client accounts and liaise with internal departments to ensure the smooth delivery of services
* Own the resolution of customer issues and or complaints
* Support the Customer Services team in processing complaints, manual orders, and other adhoc tasks

Profile

The successful candidate:

- Experience within an account management or customer service position

- Experience in customer relationship management

- Listening, negotiation and presenting skills

- Confident communicator and ability to effectively build relationships

Job Offer

Please apply with your CV if interested. Blackwood.

Company Description

Closing Date:
11/12/2019

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