Inbound Customer Service Agent - Cardiff City Centre

Full Time
Job Sector:
Customer Service
South Wales
Salary description:
Start Date:
Hays Specialist Recruitment Limited
Job Ref:

Inbound Call Centre Agent, Cardiff City Centre, £18-19K permanent position, full time hours - start ASAP.

Your new company

This is the opportunity to join one of the world's largest insurance and investment management companies. This is a full time, permanent opportunity based within Cardiff City Centre. Working hours are shift patterns covering 8-6.30pm Mon - Fri, with flexibility required to occasionally work core hours on a Saturday if required.

Your new role

You will be responsible for managing customer contact across a range of customer processes, ensuring most requests are dealt with on a one-stop basis. You will be required to continually improve customer processes by seeking regular feedback and raise issues and areas of concern so that tangible improvements can be recommended. You will further be required to undertake complaint handling following defined processes to their conclusion or recognise the appropriate point at which to escalate the issue. You must maintain good knowledge and understanding of legislative and regulatory requirements at all times.

What you'll need to succeed

You must be an excellent communicator with previous experience within customer service environment. You must be a positive individual who is willing to learn and able to work well as part of a team. Previous Call Centre experience is preferable, but not essential.

What you'll get in return

This is an opportunity to work alongside one of the world's largest insurance and investment management companies. This company offers a competitive reward package including a general pension scheme, life assurance, 25 days' holiday, private medical insurance, discretionary performance bonus, paid overtime and a variety of share schemes.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Company Description

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