Customer service / Sales administration

Contract:
Permanent
Category:
Full Time
Job Sector:
Customer Service
Region:
South Wales
Location:
Cardiff
Salary description:
Competitive
Posted:
13/11/2019
Start Date:
ASAP
Recruiter:
Focus Resourcing
Job Ref:
781084429

We are currently recruiting for a Customer Services / Administrator to effectively manage customer enquiries and quotation requests and to provide superior customer service for enquiries.

Based in St Mellons area.

Main Purpose of Role:

Coordination of the customer services and order processing activities within the sales office, ensuring all orders and complaints are processed promptly to the satisfaction of the customer.

Main Responsibilities:
* Answering telephone calls from customers
* Field and log and customer concerns/complaints
* Process customer orders checking all relevant data is added for order input
* Complete all daily disciplines
* Order management and resolution
* Liaise with dispatch department to resolve delivery issues
* Liaise with customers re delays due to manufacture/stock
* Routing of complaints to the relevant person
* Confer with customers and business unit on lead times

Skills and Attributes:
* Understanding of how an office is run effectively (system awareness)
* Professional telephone manner
* IT literate
* Organised, systematic and precise
* Ability to work under pressure
* Able to use own initiative
* Flexible

Car driver due to location preferred.

Good benefit package

Company Description

Closing Date:
11/12/2019

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