Customer Service Advisor

Temp to Perm, Temporary
Full Time
Job Sector:
Customer Service
South Wales
Newport & Torfaen
Salary description:
Start Date:
Job Ref:

Alliance Employment are on the lookout for an energetic team player, who is solutions focused and possesses strengths in customer services, to join a vibrant team of Customer Service Advisors.

As a Customer Service Advisor you will act as the first point of contact for all incoming telephone enquiries, addressing and resolving a wide variety of queries ranging from; Debt Recovery, Housing Applications, Anti-Social Behaviour and Responsive Repairs.

This is not your typical call centre, as you will need to be proactive and able to use initiative in order to resolve the majority of enquiries at first point of contact.

Working for a social landlord you will deal with a large number of vulnerable tenants, so will often deal with highly emotive and sensitive situations.

This Customer Service Advisor role offers a good level of diversity, giving you the opportunity to develop new skills, knowledge and experience in social housing, which will give you the foundations to build a rewarding career in the sector.

This temporary Customer Service Advisor post will initially run for 4-6 months and is likely to extend further, dependant on performance. Furthermore, your potential employer is on the verge of an organisational restructure, which will lead to further permanent opportunities.

If you are somebody who is able to absorb knowledge quickly and enjoys working in a fast-paced environment, then this is the role for you. Furthermore, prior knowledge of social housing would be beneficial, but not essential.

To secure your chance of working with a socially responsible business, who focuses on community impact and not turning a profit, then please click on the 'ApplyNow' link and send through an email or CV.

We look forward to hearing from you!

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